Jesse Fahey
Lakota,ND
Summary
Dynamic Service Support Coordinator with a proven track record at Leading Edge Equipment, excelling in customer service and problem-solving. Skilled in diagnosing and repairing hydraulic systems, I consistently exceed expectations while fostering a collaborative team environment. Trustworthy and efficient, I thrive under pressure, ensuring seamless operations and outstanding client satisfaction.
Overview
11
11
years of professional experience
Work History
Service Support Coordinator
Leading Edge Equipment
Michigan, ND
02.2023 - Current
- Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Guided employees in handling difficult or complex problems.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Researched and prepared reports required by management or governmental agencies.
- Interpreted and explained work procedures and policies to brief staff.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
- Answered phone calls, provided information and connected callers to appropriate personnel.
Parts Salesman
Leading Edge Equipment
Michigan, ND
04.2019 - 02.2023
- Assisted technicians and customers in locating parts and repair solutions for diverse equipment.
- Measured and compared materials to identify products resolving machinery downtime.
- Searched parts catalogs across multiple brands to fulfill equipment needs.
- Utilized computer systems efficiently for ordering supplies and troubleshooting issues.
- Communicated professionally via telephone to enhance customer experience.
- Maintained an organized showroom and counter area for positive visitor impressions.
- Received and sorted inventory accurately into designated bins for customers and technicians.
- Fabricated hydraulic hoses to meet specific customer requirements.
Service Technician
Leading Edge Equipment
Devils Lake, ND
06.2015 - 04.2019
- Executed machinery and tillage tool checklists for optimal function and maintenance.
- Maintained a clean and safe work environment to enhance operational efficiency.
- Assisted customers in shops and fields, delivering essential services promptly.
- Transported equipment and handled parts to support daily operations.
- Communicated effectively with customers to generate accurate quotes.
- Diagnosed issues and repaired them efficiently, ensuring minimal downtime.
- Documented work orders and repair logs with precision.
- Performed hydraulic system diagnostics and repairs as well as electrical system troubleshooting.
Landscape Laborer
Curb Guys
Lake Elsinore, CA
08.2014 - 06.2015
- Executed landscape curbing projects with precision and attention to detail.
- Managed loading and purchasing of materials to ensure timely project completion.
- Maintained equipment and tools to uphold operational efficiency.
- Mixed, colored, poured, and finished concrete for various landscape installations.
- Cut sod, replaced sod, and installed mulch to enhance outdoor aesthetics.
- Communicated with customers and subcontractors to finalize landscape project designs.
- Measured dimensions, created quotes, and processed payments accurately.
- Ensured a safe work environment by adhering to safety protocols.
Education
High School Diploma -
Lakeside High School
2014
Skills
- Diagnosis and repair
- Electrical systems
- Hydraulic systems
- Small engines
- Operating multiple machines
- Excellent communication
- Great under pressure
- Fair and honest
- Microsoft Office
- Excell-Program
- Problem-solving skills
- Ordering parts
- Clean driving record
- Forklift operation
- Trustworthy
- Excellent customer service experience
Professional References
Lonnie Geston- Corporate Service Manager at Leading Edge Equipment
Contact: 701-270-2237
Email: lonnieg@leadingedgeequip.com
Bernie Linstad- Store/Sales Manager at Leading Edge Equipment
Contact: 701-797-7294
Email: blinstad@leadingedgeequip.com
Seth Smaage- Parts Manager at Leading Edge Equipment
Contact:701-381-8370
Email: ssmaage@leadingedgeequip.com
Timeline
Service Support Coordinator
Leading Edge Equipment
02.2023 - Current
Parts Salesman
Leading Edge Equipment
04.2019 - 02.2023
Service Technician
Leading Edge Equipment
06.2015 - 04.2019
Landscape Laborer
Curb Guys
08.2014 - 06.2015
High School Diploma -
Lakeside High School
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