Amber Fain
Clarksville,TN
Summary
Results-driven logistics professional with over 8 years of expertise in transportation, shipment coordination, and supply chain operations. Proven ability to manage end-to-end domestic and international shipments while ensuring timely delivery and compliance with standards. Proficient in utilizing TMS and SAP for efficient logistics management, with a strong track record in KPI tracking and fostering collaboration among carriers, brokers, and internal teams. Committed to optimizing logistics processes to enhance operational efficiency and drive business success.
Overview
14
14
years of professional experience
Work History
Logistics Specialist / Weekend Team Leader
Continental Expedited Services
Nashville, TN
07.2023 - Current
- Analyze market trends, capacity, and rate fluctuations to competitively bid on loads boards and maximize margin
- Prepare and manage shipping documentation including BOLs and shipment records, ensuring accuracy and compliance
- Coordinated transportation and logistics services for clients in a 3PL enviornment
- Monitor shipments in real time using TMS (Sylectus), proactively identifying and resolving delays, risks and service disruptions
- Plan and execute shipments for all accounts
- .Conduct daily audits to ensure accuracy within the TMS and shipment records
- Partner with carriers, brokers, and internal stakeholders to ensure efficient and cost effective transportation execution
- Track and report on KPI shipment performance, and cost visibility to support operational decisions
- Assist with ensuring all loads have correct crossing documentation, including reaching out to brokers and clients
- Schedule Canadian crossings on Border Connect
- Lead and develop a team of six, improving workflow efficiency, communication, and accountability
HR Coordinator / Logistics Auditor
Lumina Foods
Nashville, TN
09.2022 - 07.2023
- Managed full-cycle recruiting including requisitions, interviews, onboarding, and compliance documentation
- Generated and analyzed HR and operational reports
- Ensured DOT Compliance for drivers including medical certifications and drug testing
- Developed SOPs and process improvements to increase efficiency and compliance
- Supported workforce planning and large scale employee actions such as furloughs
HR Coordinator
Hankook Tire
Clarksville, TN
07.2021 - 09.2022
- Led employee engagement surveys, analyzing feedback to implement strategies that boost morale and retention rates.
- Handled all employee orientations including setting up employee profiles in SAP
- Ran all expense reports, and employee tire discount ordering through SAP
- Assisted HR leadership by conducting interviews, leading benefit meetings, running payroll through adp and deescalating employee relation meetings
E-911 Dispatcher
Montgomery County Sheriff’s Office
Clarksville, TN
10.2019 - 07.2021
- Coordinated communication between law enforcement, fire, and medical services during critical incidents.
- Monitored emergency calls to assess urgency and dispatch appropriate response units.
- Utilized Computer-Aided Dispatch (CAD) systems to log calls and track unit status effectively.
- Trained new dispatchers on protocols, software usage, and emergency response procedures.
- Provided essential aid to callers with medical emergencies, offering pre-arrival instructions while awaiting professional assistance.
- Took over 100 calls per shift
Logistics Clerk
Florim USA
Clarksville, TN
06.2015 - 10.2019
- Used SAP to coordinate daily shipping and dispatch operations including dock scheduling and live load execution
- Used SAP to manage shipment documentation including BOLS, labels and packing list
- Collaborated with cross-functional teams to resolve logistical challenges, improving overall operational performance.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Coordinated with LTL transportation providers for cost-effective freight solutions, ultimately reducing shipping expenses.
- Oversaw loading teams and optimized workflow to improve turnaround time
- Developed SOPs for shipping processes
- Ensured that international loads where probably nailed down to avoid any moving
- 60-80 truck average per day
Customer Service Representative/Internal Auditor
Advance Financial
Clarksville, TN
03.2012 - 06.2015
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Trained new staff on company policies, procedures, and best practices for customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Led audits to ensure compliance with financial regulations and internal policies.
- Collaborated with cross-functional teams to address audit findings and implement corrective actions.
Education
Bachelor of Arts - Business Administration And Management
Capella University
Minneapolis, MN08-2022
High School Diploma -
Clarksville Academy
Clarksville, TN05-2009
Skills
- Transportation Management
- SAP Experience
- Route Planning and Optimization
- Sylectus Experience
- Carrier Management
- Warehouse Operations
Timeline
Logistics Specialist / Weekend Team Leader
Continental Expedited Services
07.2023 - Current
HR Coordinator / Logistics Auditor
Lumina Foods
09.2022 - 07.2023
HR Coordinator
Hankook Tire
07.2021 - 09.2022
E-911 Dispatcher
Montgomery County Sheriff’s Office
10.2019 - 07.2021
Logistics Clerk
Florim USA
06.2015 - 10.2019
Customer Service Representative/Internal Auditor
Advance Financial
03.2012 - 06.2015
Bachelor of Arts - Business Administration And Management
Capella University
High School Diploma -
Clarksville Academy