Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Falk

Walnut Creek,CA

Summary

Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 5 years of Property Management experience paired with goal-oriented and performance-minded approach.

Overview

12
12
years of professional experience

Work History

Property Manager

Davidon Homes
11.2021 - Current
  • Handles tenant complaints promptly and appropriately, calling in maintenance, and other support services.
  • Completes final move-out walk-throughs with tenants to identify required repairs.
  • Follows up on delinquent tenants and coordinated collection procedures.
  • Maintains original leases and renewal documents in digital format for property management office.
  • Monitors tenant behavior and implemented corrective action to maintain order.
  • Maintains sufficient number of units market-ready for lease.
  • Communicates effectively with owners, residents, and on-site associates.
  • Maintains/improves grounds to attract potential tenants by organizing regular maintenance, major repairs, and improvement projects.
  • Develops and implements marketing strategies to increase occupancy rates.
  • Implements and enforced policies and procedures to maintain properties to highest standards.
  • Delivers emergency 24-hour on-call service for tenants on building issues, complaints and lock outs
  • Introduces prospective tenants to types of units available and performed tours of premises.
  • Collects and maintains careful records of rental payments and payment dates.

Assistant Property Manager

Davidon Homes
09.2020 - 11.2021
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collected and maintained careful records of rental payments and payment dates.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Escalated major issues to property manager for immediate remediation.

Leasing Consultant

Davidon Homes
11.2018 - 09.2020
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Communicated effectively with owners, residents, and on-site associates.

Floral Specialist

Whole Foods Market Inc
10.2014 - 11.2018
  • Managed daily opening and closing duties to prepare for incoming customers
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Trained staff on proper techniques in arranging flowers and customer service skills.
  • Prepared potted plants and bouquets based on customer requirements.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Nurtured flowers to maintain quality and promote longevity.
  • Developed positive relationships with clients and vendors to boost rapport and trust.
  • Provided customers with care directions for flower arrangements.

Barista/Cashier

Clocktower Coffee Roasting
04.2012 - 10.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized goods and merchandise


Education

High School Diploma -

Mountain View High School
Mountain View, CA
2014

Skills

  • Property Management
  • Staff Management
  • Property Tours and Inspections
  • Vendor Management
  • Tenant Relations
  • Tenant and Eviction Laws
  • Leasing and Sales
  • Fair Housing Mandates
  • Payment Collection

Timeline

Property Manager

Davidon Homes
11.2021 - Current

Assistant Property Manager

Davidon Homes
09.2020 - 11.2021

Leasing Consultant

Davidon Homes
11.2018 - 09.2020

Floral Specialist

Whole Foods Market Inc
10.2014 - 11.2018

Barista/Cashier

Clocktower Coffee Roasting
04.2012 - 10.2014

High School Diploma -

Mountain View High School

Similar Profiles

CREATE PROFILE
Amber Falk