Amber Felts
Wolfforth
Summary
Highly experienced and dynamic bartender with 20 years of expertise in high-volume, craft cocktail environments. Proven ability to craft exceptional beverages while efficiently managing a busy bar, consistently enhancing guest satisfaction and contributing to revenue growth. Adept at POS systems, team collaboration and dedicated to creating memorable experiences.
Overview
11
11
years of professional experience
Work History
Bartender/Server
Sagebrush Bar and Grill
11.2019 - 07.2025
- Crafted and served a diverse range of cocktails and beverages, enhancing guest experience.
- Ensured compliance with health and safety regulations, maintaining a clean and organized bar environment.
- Trained new staff on bar procedures, improving team efficiency and service quality.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
General Manager/Bartender Supervisor
Pancho and Lefty's
04.2014 - 11.2019
- Developed and implemented performance metrics to monitor team productivity and service quality.
- Spearheaded employee training programs, resulting in improved team performance and engagement rates.
- Established strong vendor relationships, negotiating contracts that enhanced service offerings and reduced expenses.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
Education
General
Middle Park High School
Granby, CO05-2000
Skills
- Mixology and Beverage: Classic and Craft Cocktails, wine and Beer Knowledge, Spirits Expertise, Garnishing, Drink preparation
- Customer Service: Guest Relations, Upselling, Order Taking, Conflict Resolution, Building Rapport, Complaint Resolution
- Bar Operations: POS systems [Toast, Aloha, Micros], Cash Handling and Reconciliation, Inventory Management, Stocking and Restocking, Opening/Closing procedures, Cleaning and Sanitation, Responsible Alcohol Service [Tips, TABC, Texas Food Handler]
- Core Competencies: Speed and Effciency, Multitasking, Attention to Detail, Team Collaboration, Communcation, Problem-solving, Adaptability
Timeline
Bartender/Server
Sagebrush Bar and Grill
11.2019 - 07.2025
General Manager/Bartender Supervisor
Pancho and Lefty's
04.2014 - 11.2019
General
Middle Park High School
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