Amber Femi
Martinsburg,WV
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development. Very familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Universal Banker
Truist Bank
08.2018 - Current
- Provided advice on different bank products and financial options.
- Referred customers to other banking departments for specialized services.
- Received loan and utility payments, sending funds to correct destinations.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Evaluated client financial positions and identified most appropriate banking products.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Optimized workflow processes within the branch by implementing best practices in organization and time management techniques.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Established rapport with new clients to increase satisfaction and loyalty.
- Educated customers on online banking and mobile banking applications.
- Calculated fees due, interest and change for customer transactions.
- Handled various accounting transactions.
- Educated customers on features and benefits of banking products and services.
- Delivered comprehensive financial guidance through regular consultations with clients, cultivating trust and loyalty over time.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Balanced teller drawers and ATM cash.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Opened, closed, and updated accounts for customers.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Trained new hires on customer service policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Monitored and verified suspicious activity on customer accounts.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Generated monthly reports on customer activity and customer feedback.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cashier
Gabes, Gabriel Brothers
04.2016 - 12.2018
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Greeted customers entering store and responded promptly to customer needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Arts - Psychology
Shepherd University
Shepherdstown, WV12.2023
Associate of Arts - General Studies
Blue Ridge Community And Technical College
Martinsburg, WV05.2020
Skills
- Balance Verification and Reconciliation
- Products and Services Knowledge
- Reviewing documents
- Opening and closing procedures
- Teller Support
- Electronic Funds Transfer
- Branch operations
- Financial Institution Regulations
- Know Your Customer
- Quality Control
- Cash Handling
- Check Cashing and Withdrawals
- Attention to Detail
- Qualifying Customers
- Security knowledge
- Customer Relationship Management
- Building customized solutions
- Deposit processing
- Honest and Dependable
- Currency Exchange
- Cash Supply Orders
- Telephone Transfers
- Account Security
- Signature Verification
- New Account Setup
- Relationship building and management
- ATM balancing
- Cash Management
- Cash handling and management
- Retention Strategies
- Information Processing
- Closing procedures
- Documentation skills
- Operations understanding
- Financial product knowledge
- Audit Procedures
- Bank Deposits
- Customer Service-Oriented
- Decision-Making
- Exchange Rate Quotes
- Educating clients
- Follow-up skills
- Developing customer relationships
- Security Protocols
- Cash handling proficiency
- Account Closing Process
- Customer Needs Assessment
- Account openings
Timeline
Universal Banker
Truist Bank
08.2018 - Current
Cashier
Gabes, Gabriel Brothers
04.2016 - 12.2018
Bachelor of Arts - Psychology
Shepherd University
Associate of Arts - General Studies
Blue Ridge Community And Technical College