Summary
Overview
Work History
Education
Skills
Timeline
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Amber Fenton

Irvington,NJ

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, communication and compassion. Friendly Receptionist with background in various office settings. Knowledgeable about security, finance, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Excels in calendar management, scheduling, data entry and database administration.

Overview

6
6
years of professional experience

Work History

Receptionist Assistant

G-tech
05.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Resolved customer problems and complaints.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Maintained field employees certifications and made sure they were all up to date

Head Receptionist/ Trainer/Administrative Assistant

CES Towing
02.2021 - 05.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Processed customer U-Haul reservations, accurately and within agreed timeframes to meet service standards.
  • Assisted development and implementation of new administrative procedures.
  • Hook up trailer to vehicles
  • manage vehicle impounds and insurance companies
  • Billing and returns
  • Trained new personnel regarding company operations, policies and services.

Customer Service Representative

Ashley Furniture Homestore
06.2019 - 06.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Financing
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Email
  • Tracked customer service cases and updated service software with customer information.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Scheduling Delivers and receiving the truck

Cashier

Walgreens
02.2018 - 10.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

No Degree - Business

Union County College
Cranford, NJ

High School Diploma -

Hillside High School
Hillside, NJ
05.2015

Skills

  • Graphic Design
  • Training
  • Office Experience
  • Office Meetings
  • Insurance Eligibility
  • Telephone Systems
  • Workflow Processes
  • Billing
  • Cash Management
  • Microsoft Office
  • POS Transactions
  • Handling insurance companies

Timeline

Receptionist Assistant

G-tech
05.2022 - Current

Head Receptionist/ Trainer/Administrative Assistant

CES Towing
02.2021 - 05.2022

Customer Service Representative

Ashley Furniture Homestore
06.2019 - 06.2020

Cashier

Walgreens
02.2018 - 10.2018

No Degree - Business

Union County College

High School Diploma -

Hillside High School

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