Amber Ferenczi
Niles,MI
Summary
Proven track record in training and mentoring staff, and improving customer satisfaction. Strong leadership and attention to detail drive consistent quality and efficiency in high-pressure environments. Fast learner, hard worker and positive attitude.
Overview
2026
2026
years of professional experience
Work History
Head Cook
The Diner
- Supervised kitchen operations to ensure efficient food preparation and service.
- Developed and implemented new recipes, enhancing menu variety and customer satisfaction.
- Trained kitchen staff on food safety protocols and proper cooking techniques.
- Managed inventory control, reducing waste through effective stock rotation.
- Collaborated with front-of-house staff to streamline service processes and improve customer experience.
- Ensured compliance with health regulations, maintaining high standards of cleanliness.
- Monitored food quality and presentation, maintaining consistency across all dishes.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
- Created visually appealing plate presentations to enhance the overall dining experience for guests.
- Set up and broke down kitchen for service.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Monitored food production to verify quality and consistency.
- Evaluated food products to verify freshness and quality.
- Coordinated with team members to prepare orders on time.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Production Associate
NSG Pilkington
10.2022 - 08.2025
- Operated production machinery to ensure efficient manufacturing processes.
- Conducted quality inspections to maintain product standards and compliance.
- Collaborated with team members to streamline workflow and reduce downtime.
- Assisted in training new associates on safety protocols and operational procedures.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Prepared materials for assembly work to keep workflows running smoothly.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
- Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Followed safety procedures and guidelines to maintain safe working environments.
- Resolved issues quickly to maintain productivity goals.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
- Performed general equipment maintenance and repair to minimize downtime.
Assistant Cook
Brandywine Public Schools - Bell Education Center
01.2021 - 10.2022
- Assisted in preparation and cooking of meals, ensuring adherence to food safety standards.
- Collaborated with kitchen staff to execute menu changes efficiently and effectively.
- Maintained cleanliness and organization of workstations, contributing to a safe kitchen environment.
- Supported inventory management by tracking supplies and notifying supervisors of shortages.
- Adapted quickly to various cooking techniques while learning from senior kitchen staff.
- Executed daily meal service tasks, ensuring timely delivery of meals to students and staff.
- Implemented best practices for food handling, promoting health and safety compliance within the kitchen team.
- Prepared food orders to support waitstaff and other team members.
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
- Collaborated with team members to execute successful daily meal services for up to 200 guests.
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Maintained proper food safety practices, ensuring a healthy and safe dining environment for guests.
- Utilized excellent organizational skills to prioritize tasks effectively, ensuring a smooth workflow in the kitchen.
- Demonstrated strong attention to detail while plating dishes, enhancing the overall presentation of each meal.
- Assisted catering teams during special events, ensuring timely delivery of exceptional meals while working under pressure.
- Managed time effectively during busy shifts, maintaining productivity under pressure and meeting tight deadlines for meal service.
- Assisted with inventory management, contributing to cost control and minimized food waste.
- Maintained open communication with front-of-house staff regarding menu items or special requests.
- Mentored junior staff members by sharing knowledge of cooking techniques and best practices within the industry.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Maintained high standards of food quality by conducting regular checks on ingredients for freshness and suitability.
- Played key role in achieving positive health inspection scores by keeping kitchen area clean and up to code.
- Assisted in maintaining safe kitchen environment by strictly adhering to health and safety guidelines.
- Ensured consistent food quality by monitoring cooking techniques and adjusting as necessary.
- Assisted in managing food inventory to minimize waste, ordering only necessary quantities based on forecasted demand.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Verified proper portion sizes to consistently attain high food quality standards.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Monitored food quality and presentation to maintain high standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed inventory and ordered food and supplies to maintain adequate stock.
Production Associate
NSG Pilkington
06.2015 - 09.2019
- Monitored inventory levels and reported discrepancies to management promptly.
- Implemented process improvements that enhanced production efficiency and reduced waste.
- Maintained a clean and organized work environment to promote safety standards.
- Supported troubleshooting efforts for equipment malfunctions, minimizing operational disruptions.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Participated in training sessions to enhance skills and knowledge.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Increased on-time delivery rates by effectively prioritizing tasks and coordinating team efforts to meet deadlines.
- Met production targets and tight deadlines by collaborating closely with team members.
- Assembled products according to changing daily work orders and specific customer needs.
- Made sure that products were produced on time and are of good quality.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Operated production machinery to ensure efficient manufacturing processes.
- Collaborated with team members to streamline workflow and reduce downtime.
- Assisted in training new associates on safety protocols and operational procedures.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Prepared materials for assembly work to keep workflows running smoothly.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
- Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Followed safety procedures and guidelines to maintain safe working environments.
- Resolved issues quickly to maintain productivity goals.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
- Performed general equipment maintenance and repair to minimize downtime.
Cashier
Walmart
08.2008 - 03.2013
- Processed transactions efficiently at point of sale, ensuring customer satisfaction.
- Assisted customers with product inquiries and handled returns smoothly.
- Maintained accurate cash drawer, balancing daily receipts and deposits.
- Collaborated with team members to improve checkout efficiency during peak hours.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries and provided exceptional service.
- Monitored inventory levels and restocked shelves as needed.
- Implemented best practices for cleanliness and safety in checkout areas.
- Collaborated with team members to enhance overall customer experience.
- Trained new cashiers on register operations and customer service skills.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Reduced processing errors by meticulously following transaction procedures.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Improved efficiency, organized checkout area for optimal workflow.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced shopping experience, provided product information and location assistance.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Shift Manager
Arby’s
09.2003 - 08.2011
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Managed inventory levels, ensuring timely restocking and minimizing waste through effective ordering processes.
- Implemented staff scheduling strategies to optimize labor costs while maintaining service excellence.
- Monitored food safety compliance, conducting regular inspections to uphold health regulations.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Managed staff hiring, training and supervision.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Implemented policies and standard operating procedures for continuous improvement.
Education
Basic
Brandywine JR/SR High
Niles, MI06.2011
Skills
- Food storage
- Verbal and written communication
- Meal preparation
- Food preparation
- Food safety
- Cleaning and sanitation
- Training and mentoring
- Restaurant operations
- Staff management
- Performance improvement
- Sanitation standards
- Kitchen management
- Kitchen staff management
- Cooking
- Team leadership
- Team collaboration
- Coaching and mentoring
- Creative thinking
- Relationship building
- Attention to detail
- Workflow optimization
- Staff supervision and coordination
- Delegating work
- Prioritization and organization
- Team Training
- Problem and complaint resolution
- Quality assurance
- Customer retention
Timeline
Production Associate
NSG Pilkington
10.2022 - 08.2025
Assistant Cook
Brandywine Public Schools - Bell Education Center
01.2021 - 10.2022
Production Associate
NSG Pilkington
06.2015 - 09.2019
Cashier
Walmart
08.2008 - 03.2013
Shift Manager
Arby’s
09.2003 - 08.2011
Head Cook
The Diner
Basic
Brandywine JR/SR High