Amber Ferguson
New York
Summary
Dedicated and highly organized administrative and patient-support professional with 10+ years of experience in customer service, front desk operations, documentation, and healthcare assistance. Seeking a Patient Access Representative role where I can apply my strong communication skills, medical terminology knowledge, and ability to provide a positive, efficient patient experience. Committed to supporting smooth patient flow and upholding hospital policies, professionalism, and patient-centered care.
Overview
13
13
years of professional experience
Work History
Certified Nursing Assistant
Isabella Center for Rehabilitation and Nursing Care
New York
04.2025 - Current
- Provided direct patient care, including bathing, dressing, feeding, toileting, and mobility assistance for residents in a long-term and rehabilitation setting.
- Monitored and recorded vital signs, promptly reporting significant changes to nursing staff to ensure timely interventions.
- Supported patient safety through fall prevention, repositioning, and mobility assistance using gait belts and Hoyer lifts.
- Documented patient information accurately in compliance with facility policies and regulatory guidelines, supporting quality care delivery.
- Collaborated with nurses and interdisciplinary staff to enhance workflow efficiency and maintain high standards of resident care.
Nursing Assistant Intern
Rebekah Rehabilitation Center
Bronx
08.2024 - 10.2024
- Assisted nursing staff with patient care, ADLs, mobility assistance, and safety monitoring.
- Expanded understanding of patient-centered care, clinical terminology, and healthcare communication.
- Supported documentation needs and clinical workflow duties.
General Financial Representative / General Office Manager/ Administrative Assistant
Kephawn’s Money Lending Agency
05.2013 - 06.2023
- Managed front desk operations including client greeting, appointment scheduling, phone coverage, and workflow coordination directly transferable to hospital front desk and patient access.
- Delivered high-quality customer service by assisting clients with inquiries, documentation, and account processing, similar to patient registration duties.
- Handled confidential financial information with precision, demonstrating accuracy needed for patient data and insurance verification.
- Performed high-volume data entry and accurate record-keeping, maintaining compliance with strict policies similar to HIPAA and hospital standards.
- Applied strong communication and problem-solving skills to resolve concerns and support smooth service delivery.
- Monitored compliance with AML regulations across all transactions.
- Oversaw office operations, documentation processes, and workflow efficiency.
Education
Accounting and Management -
University of Belize
01.2017
Business Science -
Anglican Cathedral College
01.2011
Skills
- Patient care
- Working knowledge of medical terminology
- Clinical support
- EMR-style documentation
- Compliance knowledge
- Privacy regulations
- Healthcare policy
- Data entry
- Front desk experience
- Fast-paced prioritization
- Workflow organization
- Team-oriented
- Problem-solving
- Verbal communication
- De-escalation techniques
- Customer service driven
- Office coordination
Timeline
Certified Nursing Assistant
Isabella Center for Rehabilitation and Nursing Care
04.2025 - Current
Nursing Assistant Intern
Rebekah Rehabilitation Center
08.2024 - 10.2024
General Financial Representative / General Office Manager/ Administrative Assistant
Kephawn’s Money Lending Agency
05.2013 - 06.2023
Accounting and Management -
University of Belize
Business Science -
Anglican Cathedral College