AMBER FERNANDEZ
Ocala,FL
Summary
Dynamic administrative professional with extensive experience. Detail-oriented and highly organized, I excel in database management and professional communication, streamlining processes to enhance productivity and ensure compliance, while consistently achieving operational goals.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
AJM MADISON TRUCKING
OCALA, FL
06.2020 - Current
- Delivered comprehensive administrative support to executive team, managing calendars, meetings, and travel arrangements.
- Scheduled client and truck driver appointments to ensure timely load delivery.
- Operated office equipment, including printers, copiers, and fax machines, to facilitate daily operations.
- Managed data entry in spreadsheets for organized record-keeping and reporting.
- Prepared and submitted detailed expense reports for review and reimbursement.
- Handled high volumes of calls and emails, ensuring prompt communication.
- Monitored ongoing project progress to meet deadlines and maintain workflow.
- Streamlined administrative processes to boost productivity and support organizational objectives.
Salon Owner/Operator
Luxe Beauty Salon
OCALA, FL
03.2020 - Current
- Founded and operated successful full-service salon providing hair, skincare, and beauty services.
- Recruited and trained stylists and support staff, ensuring exceptional customer care standards.
- Oversaw daily operations, including scheduling, budgeting, vendor relations, and inventory management.
- Created and executed effective marketing campaigns across social media platforms.
- Ensured compliance with health and safety regulations while maintaining a clean environment.
- Managed salon finances, encompassing payroll, sales tracking, and tax documentation.
- Collected rent to support operational sustainability.
Administrative Assistant/Credentialling
Advanced Medical and Consulting
Ocala, FL
09.2015 - 10.2018
- Coordinated end-to-end credentialing processes for physicians and facilities with payors, ensuring timely completion.
- Maintained provider documentation and credentialing records to meet NCQA standards and payer requirements.
- Reviewed and updated credentialing policies to ensure compliance with federal, state, and accreditation standards.
- Assisted physicians’ staff and finance teams in resolving credentialing-related discrepancies.
- Managed data accuracy within credentialing systems and maintained CAQH profiles for credentialing processes.
- Prepared and submitted Delegation Spreadsheets, notifying stakeholders upon submission.
- Completed credentialing applications for new hires and practice locations, following up biweekly until finalized.
- Analyzed credentialing data trends to identify opportunities for process improvements.
Administrative Assistant
MJ Medical Billing Services
Ocala, FL
12.2001 - 09.2015
- Managed full-cycle accounts receivable, including billing, claims submission, and payment follow-up with private insurance companies, Medicare, Medicaid, and Workers' Compensation.
- Analyzed fee schedules regularly and updated billing systems to ensure compliance and optimal reimbursement
- Accurately coded superbills using ICD-10 and CPT codes to maximize revenue and reduce claim denials
- Collected and verified documentation for provider contracting and credentialing, ensuring adherence to federal, state, and payer-specific regulations
- Acted as the main point of contact for physicians and insurance payors, providing expert-level support, tracking credentialing status, and generating reports
- Escalated delays in the contracting and credentialing process to appropriate parties, working cross-functionally
Education
Some College (No Degree) - Business Administration
Rasmussen College
Ocala, FLSkills
- Database and remote tools: database management, remote access, Microsoft Windows
- General skills: contracting, credentialing, delegated credentialing, medical billing, spreadsheets, and word processing
- Soft skills: detail-oriented, highly organized, professional communication
Timeline
Administrative Assistant
AJM MADISON TRUCKING
06.2020 - Current
Salon Owner/Operator
Luxe Beauty Salon
03.2020 - Current
Administrative Assistant/Credentialling
Advanced Medical and Consulting
09.2015 - 10.2018
Administrative Assistant
MJ Medical Billing Services
12.2001 - 09.2015
Some College (No Degree) - Business Administration
Rasmussen College
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