Amber Fernitz
Wayne
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Animal and Customer Care Associate
Michigan Humane
Westland
05.2024 - Current
- Provides excellent customer service by assisting customers, answering questions, and explaining procedures and protocols.
- Strive to support clients beyond the first need by providing resources for Michigan Humane programs, or other community resources.
- Greet all contacts on the phone and in person in a friendly and professional way.
- Assist potential adopters through the adoption process by listening to their needs, helping them match with an animal, and completing all forms and paperwork.
- Process cash-handling activities.
- Humans treat and care for all animals.
- Clean and disinfect kennels, dishes, cages, litter pans, and support general building cleanliness.
- Feed, water, walk, socialize, and bathe animals according to schedules and established protocols.
- Assist with caring for the animals by preparing and providing enrichment items and activities to minimize shelter environment stress.
- Trained new Customer Care Associates on policies and procedures .
- Utilized problem solving skills to efficiently resolve conflicts.
- Assisted customers with product inquiries and complaints.
- Maintained up-to-date knowledge of company products and services.
- Processed orders, returns, exchanges, refunds and payments accurately.
- Handled escalated customer concerns in a professional manner.
- Resolved customer issues in a timely manner.
MTSS Coordinator
Branch Line School
Livonia
08.2022 - 02.2024
- Conduct biweekly meetings with teachers, teacher’s aides, administration, and the Special Education Coordinator to engage in discussions regarding student progress.
- Develop individualized learning plans for students enrolled in the MTSS program.
- Act as a mentor and provide training to Tier II staff on differentiated instruction, while also reviewing the staff's weekly logs.
- Prepare logs and documentation for teachers, aides, and other support staff for their daily use.
- Monitor student logs and progress to ensure their ongoing development.
- Deliver one-on-one instruction to Tier III students 2 to 4 times per week.
- Monitored and reported on service utilization in accordance with agency standards.
- Prepared reports summarizing program activities and outcomes for management review.
- Conducted assessments of individuals' needs, preferences, and eligibility for services.
- Maintained accurate records of all services provided according to agency policies and procedures.
- Collaborated with providers to coordinate care plans, and develop individualized approaches to support students.
- Maintained records management system to process personnel information and produce reports.
- Assessed need for additional staff, equipment and resources based on historical data and seasonal trends.
Leadership Team
Branch Line School
Livonia
08.2021 - 02.2024
- Conducts school-wide data research and creates visual representations of scores by grade level, comparing them to previous years. Communicates data insights to School Board and Principal.
- Conducts and oversees staff Professional Development sessions on a monthly basis
- Holds bi-weekly meetings with the leadership team to discuss positive and negative aspects within the school, and collaboratively brainstorm ways to support staff and students.
- Contributes to school improvement committee, data committee, and culture committee
- Provides mentoring for new teachers in the building.
- Performs classroom observations and walk-throughs, delivering constructive feedback to all teachers utilizing school evaluation system, Standards For Success (SFS).
- Handles behavior and disciplinary issues.
- Directs and outlines project timelines
- Collaborates with parents to discuss student challenges and collectively determine strategies.
- Conducts interviews, hires, and trains new staff.
- Directs the staff in addressing the needs of all students through differentiated instruction.
- Facilitates overall school administration in collaboration with principal and assumes leadership during principal's absence.
- Fosters ongoing personal and professional growth through active participation in site professional development programs.
- Provided excellent service and attention to all stakeholders when face-to-face or through phone conversations.
- Creates data sheets and manages all school-wide data.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to school improvement.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Elementary Teacher
Branch Line School
Livonia
08.2016 - 06.2022
- Constructed curriculum and devised engaging lessons for students in grades 5-8 focusing on science and English language arts.
- Implemented personalized instruction to cater to the individual learning needs of students.
- Conducted instruction in one-on-one, small group, and large group settings.
- Coordinated and facilitated educational experiences.
- Provided individualized support to students with diverse learning styles.
- Collaborated with a team of educators to develop interdisciplinary activities.
- Contributed to the creation of behavioral intervention plans, 504 plans, and individualized education plans (IEPs) in collaboration with a team.
- Supervised classroom activities to foster a productive learning environment.
- Incorporated mindfulness practices to enhance students' focus and attention.
- Actively participated in our school improvement committee, data committee, and culture committee.
- Provided extra support for struggling students outside of regular classes.
- Conducted parent-teacher conferences to discuss student progress.
- Provided individualized instruction to meet the needs of diverse learners.
- Developed individualized education plans for special needs students.
- Assessed, monitored, and recorded student progress through a variety of methods.
- Assisted colleagues in developing new instructional materials or ideas.
- Collaborated with other teachers and school staff to create lesson plans.
- Encouraged critical thinking skills by providing opportunities for problem-solving exercises.
- Attended IEP meetings with parents, administrators, counselors, and specialists.
- Utilized various teaching techniques such as projects, games, debates.
- Incorporated music, art, drama into daily instruction to engage all learners.
- Encouraged creativity and critical thinking among students.
- Maintained accurate records of student progress including grades and attendance.
- Implemented discipline procedures when necessary according to school policy.
- Established positive relationships with families from diverse backgrounds.
- Facilitated small group discussions on key topics within the curriculum.
- Integrated technology into the classroom to enhance learning experiences.
- Organized field trips and other extracurricular activities for students.
- Supported Student Council program as advisor, enhancing fundraising activities and introducing novel strategies throughout academic year.
Elementary Teacher
Crescent Academy Charter School
Southfield
08.2015 - 06.2016
- Developed and implemented a comprehensive curriculum and lesson plans for 5th grade mathematics, English Language Arts (ELA), and science.
- Partnered with 5th grade team to design integrated cross-curricular activities.
- Conducted parent-teacher conferences to discuss student progress.
- Provided individualized instruction to meet the needs of diverse learners.
- Developed individualized education plans for special needs students.
- Assessed, monitored, and recorded student progress through a variety of methods.
- Collaborated with other teachers and school staff to create lesson plans.
- Planned and delivered engaging lessons to all students in the class.
- Encouraged critical thinking skills by providing opportunities for problem-solving exercises.
- Attended IEP meetings with parents, administrators, counselors, and specialists.
- Utilized various teaching techniques such as projects, games, debates.
- Incorporated music, art, drama into daily instruction to engage all learners.
- Encouraged creativity and critical thinking among students.
- Contributed to the development of behavioral intervention plans, 504 plans, and Individualized Education Programs (IEPs) as part of a collaborative team.
- Observed and monitored classroom activities to ensure a productive learning environment.
- Incorporated mindfulness techniques with students to enhance focus and attention.
- Actively participated in various school committees, including the school improvement committee, data committee, and culture committee.
- Delivered differentiated instruction to cater to the unique learning needs of individual students.
- Facilitated one-on-one, small group, and large group instruction as required.
- Coordinated and organized educational experiences for students.
Education
Masters - Educational Leadership
Concordia University
Ann Arbor, MI01.2021
Bachelor of Science - Elementary Education and Language Arts
Eastern Michigan University
Ypsilanti, MI01.2015
Skills
- Project-based learning
- Collaborator
- Conflict resolution
- Customer service
- Creator
- Critical thinker
- Team player
- Independent
- Self-driven
- Ability to effectively engage with all stakeholders
- Flexible
- Organized
- Excellent management skills
- Active listener
- Trauma-informed practice experience
- Proficient in testing-related schedules
- Proficient in websites
- Proficient in meeting deadlines for WIDA
- Proficient in meeting deadlines for M-STEP
- Proficient in meeting deadlines for the PSAT
- Proficient in meeting deadlines for NWEA
- Documentation management
- Relationship building
- Coaching and mentoring
Accomplishments
- Created a Drama program and implemented it as an AFTER-SCHOOL program in 2015.
- Took over as student council advisor and tripled our earnings in less than a year and consistently continued to increase those funds every year for 5 years.
- Successfully planned multiple field trips and overnight trips for many different grade levels.
- Wrote and enforced a MTSS Manual for all stakeholders to help with understanding the protocols and procedures and helped train staff.
- Created and facilitated many professional development lessons to staff and received positive feedback.
- Successfully held school-wide events throughout the school year.
- Provided an open door policy for all staff members, listened to their issues, and provided resources on ways to help them.
Affiliations
- Acted as an Advisor for the school's Student Council group and helped to triple our earnings from the previous year.
- Wrote and published a poem at 11 years old.
- Went on a mission trip in 2007 to Jamaica to help rebuild a school building for their deaf community that was previously damaged from a hurricane.
- Loves to foster animals, both cats and dogs, to help them get ready for their forever home.
Certification
- Title IX certified
- Project Based Learning 201 from PBL Works
References
References available upon request.
Timeline
Animal and Customer Care Associate
Michigan Humane
05.2024 - Current
MTSS Coordinator
Branch Line School
08.2022 - 02.2024
Leadership Team
Branch Line School
08.2021 - 02.2024
Elementary Teacher
Branch Line School
08.2016 - 06.2022
Elementary Teacher
Crescent Academy Charter School
08.2015 - 06.2016
Masters - Educational Leadership
Concordia University
Bachelor of Science - Elementary Education and Language Arts
Eastern Michigan University
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