Amber Ferrez
Surf City,NC
Summary
Experienced and result-driven Store Director for Target with over nine years of managerial experience in various retail environments. Motivated professional with strengths in leading direct reports while driving profitable sales. Proven ability to identify business and cultural priorities and courageously consult executives, collaborate with partners, lead process optimization, and coach teams to produce timely, sustainable results. Skilled in cultivating strong business partnerships and tailoring customized messages to connect with various audiences.
Overview
8
8
years of professional experience
Work History
Regional Operations Specialist
Target
Washington, DC
02.2023 - 09.2023
- Directed and supervised a team of directors across multiple regional locations spanning NC, VA, Maryland, and Washington, DC
- Spearheaded strategic initiatives to optimize store operations, ensuring alignment with corporate objectives while maintaining regional identity and customer focus, resulting in increased district sales growth of 4%
- Conducted comprehensive assessments to identify operational needs and opportunities for process enhancement, integrating insights from finance, operations, and team behavior analysis
- Successfully eliminated non-compliant regulatory visit inspections across multiple stores by formulating and implementing change governance frameworks
- Orchestrated transformative strategies that redefined store processes and future work designs, aligning with regulations and bolstering safety measures for both team members and guests
- Led cross-functional and diverse teams in executing change initiatives that effectively mitigated operational shortage, resulting in a substantial $2 million improvement
- Ensured seamless integration of new processes while proactively addressing challenges and overcoming resistance
- Facilitated workshops and training sessions to empower teams to embrace the evolving work designs and foster a culture of adaptability and innovation, resulting in expanding leadership headcount and managing talent effectively.
Store Director
Target
Pentagon City- Washington, DC
11.2021 - 02.2023
- Led the successful launch of a new Target store location in April 2022, achieving remarkable annual sales of $12 million in an inaugural year, surpassing projected sales targets by 10%
- Oversaw the hiring, onboarding, and structuring of employees' routines, cultivating a high-performing team focused on talent development, operational efficiency, and enhancing the guest shopping experience
- Identified and nurtured leadership talent, resulting in multiple diverse promotions to Executive and Director Roles, fostering improved business outcomes and bolstering departmental and overall store contributions
- Surpassed key financial and operational metrics, achieving a 111% fulfillment rate on digital orders while managing over 337k in-store guest transactions annually
- Initiated a new companywide store opening strategy, facilitating real-time collaboration and problem-solving with field headquarters teams, enhancing operational efficiency and effectiveness directly
- Increased store sales year to date by 20% leveraging CRM software to inform supply chain assortment teams, ensuring accurate alignment with guest needs and sales trends, while managing teams productively to deliver real-time results for our customers.
Store Director
Target
Washington DC & Greenville, NC
02.2018 - 11.2021
- Achieved the highest growth rate in-store sales within the Eastern NC market of 22% growth in sales, surpassing company projections and contributing to a total store sales volume exceeding $37 million
- Implemented company directives and devised unique, store-specific strategies to drive profitable sales
- Expanded the executive leader headcount, aligning it with store contributions to the company’s total sales
- Provided comprehensive support to leaders in staff evaluations, talent management, employee recognition, performance appraisals, and coaching, ensuring a high-performing team
- Orchestrated and managed multiple executive intern programs, establishing a robust talent pipeline for future executive leader openings within the district, ensuring a continuous influx of high-caliber talent.
Executive Team Leader of Human Resources & Executive Team Leader of Logistics
Target
Rocky Mount, NC
06.2015 - 02.2018
- Cultivated an inclusive culture valuing diverse perspectives, fostering continuous innovation, and incentivizing process optimization, resulting in an environment conducive to creativity and efficiency
- Earned the district’s highest annual Team Voice Survey score by enhancing coaching, training, and fostering developmental conversations, leading to improved team engagement and superior business outcomes across stores
- Advocated and ensured excellence in core HR processes, routines, and tools supporting staffing, talent planning, scheduling, training, rewards, and culture, contributing to enhanced operational efficiency and a positive work environment
- Led cross-functional teams to consistently surpass operational goals by improving store practices, minimizing labor operational spend, maximizing operational efficiency, and optimizing resource utilization.
Education
BACHELOR OF SCIENCE IN BUSINESS MARKETING -
EAST CAROLINA UNIVERSITY
06.2015
Skills
- Project Management
- Data Analysis
- Inventory Organization
- Time Management
- Problem Solving
- Interpersonal Skills
- Result Driven
- Cross Functional Leadership
- Effective Communicator
- Critical Thinking
- Performance Monitoring
- Operations Management
- Compliance Management
- Human Resources
- Delegation
- Customer Relationship Management
- Project Planning
- Budgeting and Cost Control Strategies
Timeline
Regional Operations Specialist
Target
02.2023 - 09.2023
Store Director
Target
11.2021 - 02.2023
Store Director
Target
02.2018 - 11.2021
Executive Team Leader of Human Resources & Executive Team Leader of Logistics
Target
06.2015 - 02.2018
BACHELOR OF SCIENCE IN BUSINESS MARKETING -
EAST CAROLINA UNIVERSITY