Amber Fewer
San Bernardino,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and a strong background in customer service. Dedicated to following health and safety guidelines and ensuring proper handling of food items. Actively seeks opportunities to support team members and proactively address issues. Proven track record of successfully managing operations, building teams, and equipping employees with necessary skills to handle business needs independently. Progressive experience, sound judgment, and good problem-solving abilities consistently surpass organizational goals. Seeking General Manager position with reputable retail establishment to contribute expertise and drive success.
Overview
18
18
years of professional experience
Work History
Station Manager
Chevron
08.2021 - 08.2023
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Developed and implemented safety protocols to maintain a secure working environment for employees.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Cultivated positive relationships with vendors, suppliers, and contractors to ensure timely deliveries of products or services needed for successful operations.
- Reduced operating costs through effective budgeting and expense management.
- Fostered a culture of continuous improvement by encouraging staff to identify and address opportunities for process optimization.
- Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
- Collaborated with regional management to align station objectives with company goals.
Assistant Manager
Chevron
08.2020 - 08.2021
- Daily Paperwork, Invoices, Receiving Inventory, Ordering weekly Brinks, Ordering Weekly Supplies from vendors, Daily Monitoring of Video Surveillance, Pump Inspections, Filling Safe , Payroll
Customer Service Representative
Chevron
10.2018 - 08.2020
- Customer Service, Cash Handling, Training employees, Mini audit
Activity's Director
Alzheimer Facility
04.2011 - 06.2016
- Planned Daily Event Schedule, Monthly Budget, Receptionist, Set Appointments, Hiring New Employees, Training New Employees
Home Health Aide
06.2016 - 10.2018
- Cooking, Cleaning, Assisting with daily living activities, Paying bills, Medical Appointments
Server
Yard House
07.2005 - 01.2006
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Chaffey College
01.2018
Fontana High School
06.1998
Skills
- Staff Training and Development
- Task Delegation
- Workload Management
- Operations Management
- Vendor Relationship Management
Timeline
Station Manager
Chevron
08.2021 - 08.2023
Assistant Manager
Chevron
08.2020 - 08.2021
Customer Service Representative
Chevron
10.2018 - 08.2020
Home Health Aide
06.2016 - 10.2018
Activity's Director
Alzheimer Facility
04.2011 - 06.2016
Server
Yard House
07.2005 - 01.2006
Chaffey College
Fontana High School