Summary
Overview
Work History
Education
Skills
Timeline
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Amber Finch

Summary

I am a Certified Nursing Assistant with 11 years of experience in geriatrics. I have 5 years of experience in facilities and 6 years of experience in home health. I am dedicated to my work and very compassionate with my patients.

Overview

17
17
years of professional experience

Work History

Cashier

Cox oil
Gibson, Tennessee
10.2016 - Current
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Recommended alternative items if product was out of stock.

Cna Private Duty

Volunteer Home Care Inc.
Dyersburg, Tennessee
08.2011 - 04.2017
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Tested and recorded blood glucose levels.
  • Changed sterile dressings.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Cooked appetizing and satisfying meals and snacks.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Obtained household supplies and ran daily errands.
  • Assisted with patient transfer and ambulation.

CNA

Humboldt Nursing Home Inc.
Humboldt, Tennessee
01.2009 - 01.2010
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Provided pre- and post-operative care.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Maintained a clean, healthy and safe environment.
  • Assisted with patient transfer and ambulation.



Cna - Certified Nursing Assistant

Tennessee State Veteran Home
Humboldt, Tennessee
01.2008 - 01.2009
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Provided pre- and post-operative care.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Maintained a clean, healthy and safe environment.
  • Assisted with patient transfer and ambulation.

Education

GED - undefined

Gibson County High School
2005

Certified Nurses Assistant certification - NURSING ASSISTANT

NHC Nursing Home
2006

Skills

  • CPR/First Aid certified
  • Dementia and Alzheimer's knowledge
  • Trustworthy companion
  • Companionship and emotional support
  • Compassionate caregiver
  • Committed team player
  • Adaptable
  • Feeding assistance expert
  • Patient-focused care
  • Tubule feedings and medications familiarity
  • Compassionate
  • Efficient and reliable team player
  • Culinary talent

Timeline

Cashier

Cox oil
10.2016 - Current

Cna Private Duty

Volunteer Home Care Inc.
08.2011 - 04.2017

CNA

Humboldt Nursing Home Inc.
01.2009 - 01.2010

Cna - Certified Nursing Assistant

Tennessee State Veteran Home
01.2008 - 01.2009

GED - undefined

Gibson County High School

Certified Nurses Assistant certification - NURSING ASSISTANT

NHC Nursing Home

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