Amber Finley
Bellingham,WA
Summary
Enthusiastic and adaptable professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Fast learner and committed to continuous, self-directed learning. Communicative team member with focus on effective collaboration and accurate project execution.
Overview
11
11
years of post-secondary education
11
11
years of professional experience
Work History
Stewardess/Lead Deckhand
Self-employeed
01.2014 - 10.2020
- Provided 5 star customer service to high-end clients while adapting to frequent changes in their needs and wants.
- Created customized itineraries for trips of up to 12 guests traveling within multiple countries/islands.
- Collect, complete and organize all travel documents for both guest and crew traveling between multiple countries.
- Kept yachts in pristine condition by meticulously cleaning and maintaining both the interior and exterior.
- Completed basic engineering duties.
- Laid and transferred rigging, safely handled lines and checked tow for 1 vessels.
- Collaborated with multiple departments to keep detailed inventory records and replenish interior and exterior supplies.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Verified presence of necessary equipment, including cargo-handling gear, lifesaving equipment and dredging gear, prior to departures.
- Assisted with navigation and tasks as look-out.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
Schools and Groups Coordinator
Mt. Hutt
Canterubury, New Zealand
04.2015 - 09.2015
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Oversaw administrative functions such as schedule management and protocols for orientation, registration and related activities.
- Monitored and evaluated ski/snowboard lesson programs to maintain high-quality performance objectives and standards.
- Created, organized and sold school and corporate group reservations, packages and ski/snowboard lessons.
- Served as point of contact and liaison for groups, answered questions, satisfied needs, responded to billing inquiries via phone, in person and email.
- Maintained detailed information on all groups prior to and after arrival to maintain excellent client relationships.
- Collaborated with internal and external accounting departments to create invoices and review payments, refunds and ensure collections were accurate and balanced.
- Increased sales revenue while bringing in over 15,000 students for the school programs.
Agent Advocate
Pilot Catastrophe Services
08.2008 - 01.2011
- Interfaced with clients and insurance companies to provide reliable claims processing operations after catastrophic events.
- Assisted with hands-on experience to professionally and timely coordinate all facets of claim filing and initial adjuster inspection processes, resulting in improved disaster management and client relations.
- Adhered to continually changing protocols while complying with regulations based on state and federal laws.
- Listened and empathized with clients who suffered significant loss from natural disasters.
- Collaborated with team members to resolve issues and identify appropriate issues for escalation.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Interviewed policyholders to verify information and obtain additional details.
- Worked effectively in fast-moving work environment to process large volumes of [Type] claims.
- Checked level and type of coverage and evaluated contracts.
Data Entry Specialist/Administrative Assistant
E.M.S.L. Analytical, Inc.
Orlando, FL
01.2008 - 08.2008
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Generated analytical reports and enter data produced by analysts into computer systems for the production of the final, client ready report.
- Reviewed paperwork and accurately interpreted customer chain of custody for all incoming samples to ensure complete and correctness.
- Ensured final reports were prepared accurately and within the required time frame and that the results were reported to clients in a timely manner.
- Created and sent invoices to clients.
- Created new job/projects using proprietary database software.
- Answered high volume calls and interfaced with clients.
- Acted as a liaison between clients and laboratory staff.
- Other clerical duties.
Receptionist/Night Auditor
Marriott/Wyndham
Panama City Beach, FL
01.2006 - 01.2007
- Checked guest in and out.
- Skillfully navigated and resolved customer complaints.
- Kept up to date on all hotel products, services, pricing, and promotional offers.
- Maximized sales revenue through upselling.
- Processed payments in hotel accounting system.
- Completed night audit procedures.
- Balanced all revenue and settlements in Microsoft Excel for eight separate departments.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Input financial data and produced reports using Excel
- Looked over pending check-ins and payment processes to complete closing procedures.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Reviewed daily financial statements and completed end-of-day paperwork.
- Reported financial data and updated financial records in ledgers and journals.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Investigated daily variances uncovered with reports and corrected errors to resolve discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Bachelor of Science - Social Sciences
Troy University
Troy, AL 01.2012 - 12.2021
License - Insurance Adjuster License
University of Central Florida
Orlando, FL 01.2008 - 06.2008
Associate of Arts - Liberal Arts And General Studies
Gulf Coast State College
Panama City, FL 01.2009 - 12.2009
Skills
Responsible
undefinedTimeline
Schools and Groups Coordinator
Mt. Hutt
04.2015 - 09.2015
Stewardess/Lead Deckhand
Self-employeed
01.2014 - 10.2020
Bachelor of Science - Social Sciences
Troy University
01.2012 - 12.2021
Associate of Arts - Liberal Arts And General Studies
Gulf Coast State College
01.2009 - 12.2009
Agent Advocate
Pilot Catastrophe Services
08.2008 - 01.2011
Data Entry Specialist/Administrative Assistant
E.M.S.L. Analytical, Inc.
01.2008 - 08.2008
License - Insurance Adjuster License
University of Central Florida
01.2008 - 06.2008
Receptionist/Night Auditor
Marriott/Wyndham
01.2006 - 01.2007
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