Proven professional with extensive experience in hospitality and customer service, notably with Colorado River Adventures. Excelled in maintaining high standards of cleanliness at ZMC Hotels. Professional with strong background in customer service and reservations management. Strong collaborator, adaptable to shifting priorities, and focused on delivering results. Known for excellent communication, attention to detail, and proactive approach to enhancing guest experiences. Work well under pressure with handling high volumes of customer reservations. Utilizes effective communication and problem-solving skills to ensure client satisfaction.
Scheduling and confirming reservations for private RV resorts. Managing inbound and outbound calls and addressing any concerns or questions guests have. Handling data entry and administrative tasks.
Managed a phone room of 15-20 people. Did daily and monthly reports including payroll and regarding the performance of the office and staff. Entered reservation and sent out arrivals to all resort at the end of the night.
Disposed of trash and recyclables each day to avoid waste buildup. Kept the public areas clean and polished for professional presentation. Helped when needed in other position including maintenance, housekeeping, and laundry tasks