Amber Fischer
Novi,MI
Summary
Accomplished Pet Care Specialist with a proven track record at Fur Baby Comfort & Care, enhancing customer satisfaction and business growth through expert animal handling and stress reduction techniques. Skilled in caring for various animals and client communication, I've fostered strong client relationships, leading to referrals and repeat bookings. Demonstrated ability to manage multiple appointments, ensuring personalized care and wellbeing of pets. I am known for delivering quality care to animals and assisting with a variety of tasks. Along with motivated professional walks and feeds animals to help maintain health and schedules.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pet Care Specialist
Fur Baby Comfort & Care
06.2022 - Current
- Handled animals safely and remained calm in different situations.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Handled various breeds of dogs and cats, understanding their unique needs and behaviors.
- Reduced pet anxiety during owner absences with consistent routines and comforting interactions.
- Managed scheduling effectively to accommodate multiple appointments while ensuring adequate attention was given to each pet's needs throughout the day.
- Coordinated promotional events aimed at driving awareness of services offered ultimately leading to increased business.
- Contributed to business growth by fostering strong relationships with clients leading to referrals and repeat bookings.
- Increased customer satisfaction through timely communication about their pets'' status and activities.
- Administered medications to cats, dogs and other small pets.
- Delivered exceptional service by tailoring care plans to accommodate individual pet requirements.
Shipping Manager
Inline Tube
03.2021 - 04.2022
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
Foster Care Case Manager
Department Of Health And Human Services
03.2020 - 02.2021
- Completed regular visitations to check on children, families and home environments.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Attended proceedings and testified for numerous reunification and permanent placement cases.
- Educated various families in program resources.
- Created and updated systems of organization for case service plans and court reports.
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Developed strong rapport with clients, maintaining regular communication and offering guidance throughout their time in the foster care system.
- Ensured timely completion of documentation, including case notes, court reports, and treatment plans to maintain compliance with state regulations.
- Improved children''s well-being by coordinating appropriate medical, educational, and therapeutic services.
- Monitored foster home compliance with state regulations and conducted regular home visits to ensure safe environments for children placed in care.
Case Manager
Wolverine Human Services
05.2019 - 03.2020
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Supervised Visitation Worker
Professional Counseling Center
04.2017 - 05.2019
- Enhanced child safety by conducting thorough risk assessments and implementing appropriate safety measures during supervised visits.
- Established trust with families by maintaining open communication and providing consistent support throughout the visitation process.
- Ensured positive visitation experiences for both parents and children by facilitating constructive interactions and promoting healthy boundaries.
- Contributed to successful reunification outcomes by working closely with social workers, therapists, and other stakeholders to develop comprehensive service plans.
- Increased parental understanding of their rights and responsibilities during supervised visitations by providing clear explanations of guidelines and expectations.
- Promoted a safe environment for children during visits by addressing any potential hazards or concerns promptly and effectively.
- Maintained detailed records of each visit, documenting observations, concerns, and any incidents that occurred for case management purposes.
- Supported parents in their efforts to reconnect with their children by providing guidance on age-appropriate activities, conversations topics, and bonding exercises during visits.
Department Manager
Walmart
05.2015 - 04.2017
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Floor Supervisor
McDonald's
08.2013 - 05.2015
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
Education
Bachelor of Science - Human Services
Baker College of Cass City
Cass City, MI12.2018
Skills
- Aquatic pet care
- Animal handling expertise
- Pet First Aid and CPR Knowledge
- Client Communication
- Stress Reduction for animals and owners
- Appointment Scheduling
- Special Needs, Medical Administration, Senior Care
- Pet transportation
- Basic obedience and leash training
Certification
CPR and First Aid Certified
Timeline
Pet Care Specialist
Fur Baby Comfort & Care
06.2022 - Current
Shipping Manager
Inline Tube
03.2021 - 04.2022
Foster Care Case Manager
Department Of Health And Human Services
03.2020 - 02.2021
Case Manager
Wolverine Human Services
05.2019 - 03.2020
Supervised Visitation Worker
Professional Counseling Center
04.2017 - 05.2019
Department Manager
Walmart
05.2015 - 04.2017
Floor Supervisor
McDonald's
08.2013 - 05.2015
Bachelor of Science - Human Services
Baker College of Cass City
CPR and First Aid Certified
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