Amber Fishel
Staunton,VA
Summary
Proven leader in enhancing customer satisfaction and team performance at United Bank, adept in sales strategy development and relationship building. Elevated team's selling techniques, achieving significant performance improvements. Expert in resolving customer complaints, fostering loyalty, and driving continuous improvements. Balances empathy with problem-solving abilities to maintain long-term client relationships.
Overview
9
9
years of professional experience
Work History
Sales Associate Supervisor
United Bank
Waynesboro, VA
05.2022 - Current
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
- Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
Customer Service Representative
Dupont Community Credit Union
Waynesboro, VA
07.2017 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Human Services Assistant
Shenandoah Valley Social Services
Verona, VA
12.2021 - 05.2022
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
Teller
Cornerstone Bank
Lexington, VA
01.2016 - 07.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
High School Diploma -
Riverheads High School
Staunton, VA06.2013
Skills
- Sales strategy development
- Sales processes
- Sales team training
- Verbal and written communication
- Relationship Building
- Positive and upbeat
- Goals and performance
- Product Knowledge
- Staff Management
- Continuous improvements
- Prospecting skills
- Problem-solving abilities
Timeline
Sales Associate Supervisor
United Bank
05.2022 - Current
Human Services Assistant
Shenandoah Valley Social Services
12.2021 - 05.2022
Customer Service Representative
Dupont Community Credit Union
07.2017 - 10.2022
Teller
Cornerstone Bank
01.2016 - 07.2017
High School Diploma -
Riverheads High School