Amber Fleming

Highly organized and results-driven Office Manager with extensive experience in overseeing day-to-day office operations, managing administrative tasks, and leading teams to ensure efficiency and productivity. Skilled in budget management, scheduling, and office coordination, with a proven track record of implementing streamlined processes to improve workflow. Strong communicator and problem solver, adept at handling client relations, supporting executive leadership, and maintaining a positive and organized office environment. Demonstrates exceptional multitasking abilities, attention to detail, and a commitment to delivering high-quality administrative support.

SKILLS

• Office administration and coordination
• Budget management and cost control
• Scheduling and calendar management
• Staff supervision and team leadership
• Client relations and customer service
• Document preparation and filing systems
• Event planning and logistics coordination
• Communication and interpersonal skills
• Problem-solving and conflict resolution
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Data entry and report generation

Detail-oriented Phlebotomist with experience in laboratory settings, focused on improving workflow efficiency, reducing patient wait times, and ensuring accurate sample processing. Skilled at prioritizing patient needs and collaborating with medical teams to deliver timely results and high-quality care.

SKILLS

• Patient care and communication
• Blood collection and specimen processing
• Workflow optimization
• Time management and prioritization
• Collaboration with medical teams
• Attention to detail and accuracy

WORK HISTORY

• Assisted in streamlining specimen processing workflows, resulting in increased efficiency and reduced patient wait times.
• Supported laboratory staff in expediting sample analysis for faster delivery of results.
• Assessed patient needs and prioritized cases based on urgency, completing blood draw procedures quickly and effectively.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods.

Detail-oriented fraud prevention specialist with extensive experience in assessing alerts to minimize customer disruption while protecting the company from financial and reputational damage. Skilled in writing queries to mitigate future fraud attacks and identifying various criminal techniques, including money laundering. Proficient in verifying customer identities through multiple platforms and tools.

SKILLS

• Fraud detection and prevention
• Investigative research and analysis
• Data analysis and pattern recognition
• Use of fraud detection tools and software
• Reporting and documentation of findings
• Attention to detail and accuracy
• Critical thinking and problem-solving
• Time management and multitasking

Skilled in managing reservations, checking in and checking out guests, and addressing inquiries or concerns to ensure a seamless guest experience. Known for excellent communication, problem-solving, and multitasking abilities in a fast-paced environment. Proficient in handling payments, managing room assignments, and providing local recommendations. Committed to delivering exceptional service, maintaining a welcoming atmosphere, and ensuring guests have a comfortable and memorable stay

SKILLS

• Managed a multi-line phone system, promptly responding to inquiries and redirecting calls to the appropriate departments and personnel.
• Organized and maintained files and records by implementing efficient filing systems, enhancing overall productivity and organization.
• Utilized internal software to efficiently process reservations, check-ins, and check-outs, ensuring smooth guest experiences.
• Ensured transaction security by verifying payment cards against identification, safeguarding guest data.
• Collected room deposits, fees, and payments while maintaining accurate financial records.
• Confirmed guest information and payment methods to minimize fraud risks and ensure accurate billing.