Amber Flint
Sterling Heights,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Medical Office Manager
24 Hour Lifeline Urgent Care & Family Medicine
11.2023 - Current
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity
through effective staff training and delegation of tasks. - Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring practice remained in compliance at all times.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Facilitated communication between medical staff members to maintain cohesive team focused on providing exceptional patient care.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
- Managed financial aspects of office including budgeting, forecasting, and expense tracking to optimize profitability.
- Ensured safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Consulted with healthcare professionals on business decisions.
- Assisted with regulatory issues such as compliance.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 11 employees.
- Built and managed processes for tracking and monitoring department performance.
Business Development Manager
Northstar Painting
11.2022 - 11.2023
- Built relationships with customers and community to establish long-term business growth.
- Communicated product quality and market comparisons by creating sales presentations.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Represented company and promoted products at conferences and industry events.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Lead Medical Assistant
KHeart & Vascular
09.2022 - 11.2022
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported preventive healthcare initiatives by educating patients on self-care techniques, healthy lifestyle choices, or chronic disease management plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Completed EKGs and other tests based on patient presentation in office.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Prepared lab specimens for diagnostic evaluation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Gained extensive knowledge in data entry, analysis and reporting.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Lead Patient Advocate
Healthy Heart & Vascular
03.2018 - 09.2022
- Organized patient records and database to facilitate information storage and retrieval.
- Verified patient insurance eligibility and entered patient information into system.
- Educated patients and families on healthcare options and financial support resources.
- Maintained patient records and updated electronic health systems to safeguard data.
- Streamlined office procedures for better patient flow and reduced wait times.
- Provided excellent customer service to patients and medical staff.
- Conducted regular follow-ups with patients, monitoring progress and updating care plans accordingly.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Coordinated appointments and referrals to specialists, ensuring timely access to necessary care.
- Assisted Dr. and Ultrasound Tech in Venous Vascular Procedures.
- Assisted Dr. during Loop Recorders Procedures.
- Educated patients on at home care and maintenance with loop recorder.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked effectively with staff from all departments to coordinate resolutions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Organized educational workshops for staff members on topics such as cultural competency and effective communication strategies.
- Take care of patients Anticoagulation. Dose patients accordingly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
Accounts Payable Assistant
Infosync
10.2017 - 01.2018
- Obtain position where I can utilize my exceptional management and administrative skills to obtain position within your organization to grow and learn from
- An Administrative Assistant with competencies in handling documents and organizing information
- Trustworthy, detail oriented, reliable, and meticulous.
- Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
- Reported financial data and updated financial records in ledgers and journals.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Maintained good working relationships with vendors and resolved disputes.
Patient Care Technician
St. John Providence Hospital
02.2015 - 07.2017
- Vendor and account coding, preparing, entering, and validating batches into system
- Input invoices manually into system, that do not come through batches
- Communicate with Accountant II, and Controller, as well as CFO and team in regards to restaurant.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient's unique needs.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in healthcare setting.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Medical Assistant/Medical Receptionist
Michigan Healthcare Professionals
07.2013 - 04.2014
- Monitoring and recording vital sign/statistics to Nurse for any abnormal readings
- Assisting or performing patients with any personal hygiene needs when necessary
- Assist Nurse while observing patients status, which includes identifying changes in overall health, mental status, or patients emotional condition.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Printed prescription requests and queries in compliance with practice protocol.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical insurance claims and payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Assistant Supervisor
Premier Health And Wellness
02.2011 - 07.2013
- Manage staff in ensuring tasks were completed properly with minimal error
- Schedule staff and outside technicians appropriately so handle high volume of patients so that operations worked smoothly
- Perform any diagnostic or preventative x-rays when necessary.
- Implemented quality control measures to ensure accuracy of patient documentation and billing practices.
- Enforced quality control protocols to maintain accuracy of test results.
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Coordinated with physicians to develop and implement care plans for patients, ensuring delivery of high-quality medical services.
- Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
- Completed comprehensive diagnostic testing of blood, urine and other body fluids.
- Oversaw daily operations of clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reduced wait times for patients by implementing efficient triage system for urgent cases.
- Excellent communication skills, both verbal and written.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Documented vital signs and health history for patients in clinic and hospital environments.
Medical Receptionist
Atallah Diagnostic Center
08.2010 - 02.2011
- Establish priority patients within Urgent Care Facility
- Verify patient information as well as preparing patient charts
- Schedule appointments and obtain applicable authorization
- Answer incoming calls using multi-line phone system and provide essential customer service when necessary.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
- Registered and verified patient records before triage with most up-to-date information.
Assistant Manager
Underground Station
05.2006 - 07.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Sales Associate
Gadzooks
10.2004 - 05.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Medical Receptionist
Miramonti Chiropractic
09.2003 - 07.2005
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
Education
Bachelor of Science - Nursing
CHAMBERLAIN COLLEGE OF NURSING
Troy, MIAssociate of Science - Nursing
MACOMB COMMUNITY COLLEGE
Warren, MIHigh School Diploma -
LANSE CREUSE NORTH HIGHSCHOOL
Chesterfield, MI01.2004
Skills
- Microsoft Office
- EPIC
- EThomas
- Medstreaming Software
- Staff Training and Development
- Patient education and counseling
- Sales and Marketing
- Team Collaboration
- Team Leadership
- Customer Service
- New Hire Onboarding
- Direct Patient Care
- Dictation and Transcription
- Electronic Medical Records
- Phlebotomy
- Patient Feeding
- Diagnostic Testing Assistance
- Immunization Administration
- Patient Care
- Simple dressings
- Medical Office Management
- Account Management
- Medical Procedures
- Appointment Scheduling
- Laboratory maintenance
- Certified in CPR/AED
- Payment Collection
- Routine Laboratory Testing
- HIPAA Compliance
- Relationship Building
- Office Support
- Vital Sign Monitoring
- Medical Records Management
- Hospice Care
- Patient Relations
- Medical Terminology
- EMR / EHR
- Phlebotomy Techniques
- X-Ray Processing
- Vital Signs Documentation
- Patient bathing
- Monitoring patient progress
- Strong Work Ethic
- Effective Multitasking
- Professional telephone etiquette
Additional Information
Highly motivated individual with a strong work ethic that will utilize my developed knowledge and will be beneficial to company growth. Quick driven learner who rapidly adapts to any company structure, making an immediate and significant contribution.
Timeline
Medical Office Manager
24 Hour Lifeline Urgent Care & Family Medicine
11.2023 - Current
Business Development Manager
Northstar Painting
11.2022 - 11.2023
Lead Medical Assistant
KHeart & Vascular
09.2022 - 11.2022
Lead Patient Advocate
Healthy Heart & Vascular
03.2018 - 09.2022
Accounts Payable Assistant
Infosync
10.2017 - 01.2018
Patient Care Technician
St. John Providence Hospital
02.2015 - 07.2017
Medical Assistant/Medical Receptionist
Michigan Healthcare Professionals
07.2013 - 04.2014
Medical Assistant Supervisor
Premier Health And Wellness
02.2011 - 07.2013
Medical Receptionist
Atallah Diagnostic Center
08.2010 - 02.2011
Assistant Manager
Underground Station
05.2006 - 07.2010
Sales Associate
Gadzooks
10.2004 - 05.2006
Medical Receptionist
Miramonti Chiropractic
09.2003 - 07.2005
Bachelor of Science - Nursing
CHAMBERLAIN COLLEGE OF NURSING
Associate of Science - Nursing
MACOMB COMMUNITY COLLEGE
High School Diploma -
LANSE CREUSE NORTH HIGHSCHOOL
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