Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amber Flores

Indio,CA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Owner/Office Manager

Kings Remediation
Palm Desert, CA
11.2020 - Current
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Developed policies and procedures for the organization.
  • Prepared staff work schedules and assigned team members to specific duties.

Manager/Bartender

Enzos Restaurant
Rancho Mirage, CA
02.2017 - 06.2020
  • Collected and organized daily till totals and tips.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Trained new bartenders on drink preparation and upselling techniques.

Food and Beverage Manager

Agua Caliente Casino Resort & Spa
Rancho Mirage, CA
06.2012 - 07.2017
  • Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
  • Resolved conflicts between staff members in a timely manner while maintaining professionalism.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.

Education

High School Diploma -

Cathedral City High
Cathedral City, CA

Skills

  • Hiring and staffing
  • Small business operations
  • Service quality assurance
  • Team oversight
  • Staff management
  • Staff hiring
  • Business management
  • Sales oversight

Certification

  • Food Handlers Card

Timeline

Owner/Office Manager

Kings Remediation
11.2020 - Current

Manager/Bartender

Enzos Restaurant
02.2017 - 06.2020

Food and Beverage Manager

Agua Caliente Casino Resort & Spa
06.2012 - 07.2017

High School Diploma -

Cathedral City High

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Amber Flores