Summary
Work History
Education
Skills
Timeline
BusinessAnalyst
Amber Flores

Amber Flores

Poteet

Summary

Dynamic Automotive Parts Specialist with expertise in parts cataloging and exceptional customer service at O'Reilly Auto Parts. Proven track record in enhancing sales through personalized service and expert product knowledge. Skilled in warranty administration and adept at supplier negotiations, ensuring customer satisfaction and optimized vehicle performance.

Work History

Automotive Parts Specialist

O'Reilly Auto Parts
  • Enhanced sales performance with personalized customer service and in-depth knowledge of products.
  • Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
  • Issued parts to technicians to complete customers' repairs.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Improved customer satisfaction by providing expert advice on automotive parts and their applications.
  • Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
  • Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
  • Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
  • Trained new employees on product knowledge, company policies, and effective sales techniques.

Automotive Technician

Walmart Automotive
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.

Sand Coordinator

Frac Tech
  • Adapted quickly to changing weather conditions or unforeseen circumstances to minimize downtime during sand delivery operations.
  • Ensured accurate invoicing by timely tracking and reporting of delivered loads.
  • Improved logistics efficiency by coordinating and scheduling frac sand deliveries.
  • Conducted regular audits of equipment and vehicles to ensure compliance with industry standards and regulations.
  • Actively participated in safety meetings, contributing ideas for continuous improvement in workplace practices.

Loan Officer

Check 'n Go
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Examined customer loan applications for loan approvals and denials.
  • Developed strong relationships with customers through high levels of customer service.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Ensured compliance with all federal and state regulations throughout the loan origination process.

Service Writer

Walmart Automotive
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Assisted in inventory management, helping maintain appropriate stock levels for parts department.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.

Bank Teller

Wells Fargo Bank, N.A.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.

Substitute Teacher

Pleasanton Independent School District
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised lunchroom and recess activities.
  • Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.

Cashier/cook

South Texas BBQ

Yard Hand

Rod's Production Sevices
  • Supported yard operations with the proper use of tools, machinery, and equipment following safety protocols.
  • Operated forklift and power washer to complete assigned yard tasks.
  • Conducted general clean up of entire yard and facilities to maintain safe working environment.
  • Maintained clean and organized work environment, promoting a safe and efficient workspace for all employees.
  • Stacked, loaded and unloaded materials to and from pallets, racks, and shelves.
  • Performed safety checks and routine maintenance on equipment, fostering safe operations.
  • Checked equipment for safety and functionality before operating.
  • Improved safety standards through meticulous inspections and hazard removals.
  • Collaborated closely with supervisors to address any issues or concerns related to yard operations promptly proactively resolving problems before they escalated further.

Education

None - Criminal Justice

University of Phoenix
San Antonio, TX

Diploma -

Pleasanton High School
Pleasanton, TX

Skills

  • Parts cataloging
  • Vehicle diagnostics
  • Product presentation
  • Supplier negotiations
  • Warranty administration
  • Expert parts knowledge
  • Automotive systems
  • Ordering parts
  • Customer service
  • Verbal and written communication

Timeline

Automotive Parts Specialist

O'Reilly Auto Parts

Automotive Technician

Walmart Automotive

Sand Coordinator

Frac Tech

Loan Officer

Check 'n Go

Service Writer

Walmart Automotive

Bank Teller

Wells Fargo Bank, N.A.

Substitute Teacher

Pleasanton Independent School District

Cashier/cook

South Texas BBQ

Yard Hand

Rod's Production Sevices

None - Criminal Justice

University of Phoenix

Diploma -

Pleasanton High School

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