Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Fontenot

Houston,TX

Summary

Highly motivated sales manager with several years in the business. Demonstrating a passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Sales & Marketing Manager

Balflex
Houston, TX
09.2024 - Current
  • Developed and implemented sales strategies to target potential customers.
  • Managed a team of sales representatives by providing guidance, training, and support when needed.
  • Identified areas of improvement in the sales process and developed action plans accordingly.
  • Organized events such as conferences, exhibitions, seminars. to promote products and services.
  • Maintained relationships with existing clients by ensuring their needs are met on time.
  • Provided regular updates on progress of activities related to sales and marketing operations to senior management.
  • Created and managed budgets for sales and marketing events
  • Negotiated deals with vendors and suppliers for procuring necessary resources at competitive prices.
  • Motivated and mentored employees to increase knowledge, skills and career potential within company.

Territory Sales Manager

Balflex
Houston, TX
01.2023 - 09.2024
  • Created and managed relationships with key customers in the region.
  • Engaged in cold calling activities to generate leads for potential new customers.
  • Led team meetings to ensure effective communication among all members of the sales team.
  • Developed promotional materials to increase awareness of products and services.
  • Resolved customer complaints promptly by providing accurate information about products or services.
  • Monitored competitors' activities, pricing, and promotions in the region.
  • Assisted customers with product selection based on their individual needs.
  • Provided technical advice and product training to customers and staff on product features, benefits, and uses.
  • Supervised a team of sales representatives within the assigned territory.

Outside Sales / Product Support Specialist

Balflex
Houston , TX
12.2019 - 01.2023
  • Maintained open communication with leadership to facilitate business development.
  • Educated customers on product features and technical details to highlight benefits.
  • Attended trade shows and sales conferences to network and obtain new business relationships.
  • Utilized upselling techniques to maximize revenue.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Conducted customer needs analysis to deliver relevant products or services.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Organized sale calls with customers and vendors.
  • Generated sales by prospecting, negotiating contracts and closing.
  • Closed product sales to increase revenue and build client loyalty.
  • Demonstrated products to potential customers and answered questions to close sales.
  • Handled highest volume 75+ accounts in assigned territory.
  • Scheduled average of 30 appointments per weekly trip.

Executive Coordinator

Balflex
Houston, TX
02.2014 - 12.2019
  • Coordinated workflow through communication with clerical staff and management.
  • Organized client mailings and communications.
  • Developed and updated calendars to manage meetings and obligations.
  • Entered sales and account updates in computer system.
  • Monitored and replenished supplies inventory.
  • Greeted visitors, offering assistance and escorting to designated offices.
  • Answered telephone calls to handle internal and external requests.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Answered phone calls from internal and external customers in a courteous manner.
  • Reviewed incoming emails to prioritize action items requiring attention from the Executive Team members.
  • Generated purchase orders upon approval from appropriate personnel.

Customer Service Manager

Home Depot
Houston, TX
01.2012 - 02.2014
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Evaluated and authenticated returns, exchanges and voids.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Improved customer service wait times to mitigate complaints.

Customer Service Representative

Home Depot
Houston, TX
03.2011 - 01.2012
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Cypress Woods High School
Cypress, TX
2011

Skills

  • Territory and account management
  • Sales initiatives and techniques
  • Process improvement
  • Product knowledge
  • Network development
  • Distributor base development
  • Rapport and relationship building
  • Solution selling
  • Strategic account development
  • Empowers high-performing teams

Timeline

Sales & Marketing Manager

Balflex
09.2024 - Current

Territory Sales Manager

Balflex
01.2023 - 09.2024

Outside Sales / Product Support Specialist

Balflex
12.2019 - 01.2023

Executive Coordinator

Balflex
02.2014 - 12.2019

Customer Service Manager

Home Depot
01.2012 - 02.2014

Customer Service Representative

Home Depot
03.2011 - 01.2012

Cypress Woods High School

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Amber Fontenot