Amber Foster
Jackson,MS
Summary
Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Quality Assurance Analyst
Comcast
Jackson, United States
08.2018 - 07.2022
- Fixed identified issues to improve workflows.
- Created and achieved product quality objectives and met product specifications.
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Mentored and coached team members on QA topics and strategies.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
Customer Service Specialist
Comcast
Jackson, United States
06.2016 - 08.2018
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained and managed customer files and databases.
Customer Service Representative
Xerox
Madison, MS
02.2014 - 04.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Arts - Communications Systems Technology
Jackson State University
Jackson, MS 08.2017 - 05.2020
Associate of Science - General Studies
Hinds Community College
Raymond, MS 08.2014 - 05.2016
Skills
Virtualization
undefinedTimeline
Quality Assurance Analyst
Comcast
08.2018 - 07.2022
Bachelor of Arts - Communications Systems Technology
Jackson State University
08.2017 - 05.2020
Customer Service Specialist
Comcast
06.2016 - 08.2018
Associate of Science - General Studies
Hinds Community College
08.2014 - 05.2016
Customer Service Representative
Xerox
02.2014 - 04.2016
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