Amber Foster
Summary
Accomplished Quality Assurance Specialist and Program Director with a proven track record of enhancing productivity and compliance through critical thinking and team leadership. Passionate about regulatory compliance and staff training, I've driven significant process improvements and fostered a culture of excellence and adaptability across teams.
Overview
8
8
years of professional experience
Work History
Quality Assurance Specialist
Dungarvin
04.2023 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Created and Implemented process improvements to increase productivity.
- Promoted adherence to quality standards by educating personnel on agency and state rules and regulations.
- Fixed identified issues to improve workflows.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Utilized root cause analysis techniques to identify underlying issues contributing to systemic issues.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
- Analyzed quality and performance data to support operational decision-making.
- Conducted data review and followed standard practices to find solutions.
- Completed quality assurance audits and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Program Director
Dungarvin
02.2021 - 03.2023
- Supervised contractors, managing and evaluating performance provide high-quality services to program participants.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Established strong partnerships with internal and external stakeholders for collaborative problem-solving.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Established program policies and procedures to comply with regulatory requirements.
- Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Led change management initiatives, fostering a positive organizational culture during periods of transition.
- Implemented best practices in project management to optimize workflow efficiencies across the organization.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Utilized data-driven decision-making techniques to ensure alignment with organizational goals.
Program Manager
Laradon Hall
08.2016 - 04.2020
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Developed and maintained logistics workflows, procedures and reports.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Science - Human Services
Colorado State University
Global Campus07.2017
Associate of Science - Human Services
Community College of Denver
Denver, CO12.2010
Skills
- Detail Oriented
- Quality Assurance
- Analytical Thinking
- Problem-solving skills
- Team Leadership
- Internal Audits
- Staff Training
- Adaptability and Flexibility
- Attention to Detail
- Critical Thinking
- Regulatory Compliance
Accomplishments
-Award of The Foundations of Modern Public Management
-Award of Applied Strategic Public Management
-Award of Communication and Critical Thinking
-Award of Strategy & Execution of Modern Human Services
-Award of Research & Decision Making in Human Services
-Award of The Foundations of Human Services
Timeline
Quality Assurance Specialist
Dungarvin
04.2023 - Current
Program Director
Dungarvin
02.2021 - 03.2023
Program Manager
Laradon Hall
08.2016 - 04.2020
Bachelor of Science - Human Services
Colorado State University
Associate of Science - Human Services
Community College of Denver