Amber Fowler
Spokane Valley,WA
Summary
Results-driven professional seeking a challenging position with opportunities for growth and advancement.
Overview
9
9
years of professional experience
Work History
Practice Admin/insurance Coordinator/dental Assistant
Upon Request
Post Falls, ID
01.2018 - Current
- Ensured a warm welcome for every patient
- Oversaw phone communications, managed payments, and organized schedules
- Streamlined processes for updating insurance/patient data, addressing insurance concerns, and overseeing billing and collections.
- Executed diverse responsibilities within an office environment
- Demonstrated exceptional skills in chairside assisting for children, including performing prophylaxis procedures and administering fluoride. Assisted with oral exams, impressions, and x-rays while efficiently handling various dental assistant duties.
- Maintained up-to-date knowledge of industry trends in order to provide customers with the best possible coverage options.
- Processed payments for insurance premiums and maintained accurate records of all transactions.
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
- Conducted research related to insurance policies and procedures to ensure compliance with applicable regulations.
- Prepared invoices for payment processing according to established guidelines.
Office Manager/Registered Dental Assistant, Chairside
Upon Request
Orinda, CA
01.2016 - 01.2018
- Provided personalized assistance to all patients throughout their visit
- Answered phone calls, assisted with payment collection, and managed scheduling
- Enhanced accuracy and efficiency in handling insurance/patient information, insurance matters, billing, and collections.
- Performed and managed various administrative tasks in an office environment.
- Contributed to the success of a pediatric office by executing chairside assisting responsibilities such as child prophys and fluoride application. Assisted with oral exams, impressions, x-rays alongside performing other essential dental assistant duties.
- Responded to customer inquiries via phone or email in a professional manner.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Education
Coronal Polishing Certification -
College of Marin
01.2000
Dental X-ray License -
Alameda Community College
01.2000
Diploma -
De Anza High School
01.1999
Skills
- Ability to maintain a sensible attitude under pressure
- Self-motivated
- Strong organizational skills
- Positive
- Hard-working
- Enthusiastic team member
- High knowledge of many dental software programs
- Effective working alone
- Cooperative team member
- Expert with insurance
- Insurance claims processing
- Customer service and assistance
- Policy administration
- Accounting skills
- Insurance Verification
- Accounts Receivable
- Dental insurance experience
References
References available upon request
Timeline
Practice Admin/insurance Coordinator/dental Assistant
Upon Request
01.2018 - Current
Office Manager/Registered Dental Assistant, Chairside
Upon Request
01.2016 - 01.2018
Coronal Polishing Certification -
College of Marin
Dental X-ray License -
Alameda Community College
Diploma -
De Anza High School