Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Fox

Hurricane,WV

Summary

Dynamic Store Manager with extensive experience at Goodwill Industries, excelling in complaint resolution and staff training. Proven track record of enhancing customer satisfaction and operational efficiency. Skilled in cash handling and performance evaluation, I effectively lead teams to exceed sales goals while fostering a collaborative work environment.

Overview

18
18
years of professional experience

Work History

Store Manager

Goodwill Industries of the Summit
Hurricane, WV
09.2024 - Current
  • Ensured compliance with safety regulations and company policies.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Delegated work to staff, setting priorities and goals.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Monitored inventory levels and placed orders to restock shelves.
  • Updated and maintained store signage and displays.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Assistant Store Manager

Goodwill Industries Of The Valleys
Lynchburg, Virginia
05.2022 - 09.2024
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Processed cash, credit and check transactions with POS system and cash register.
  • Recognized employee skill lags and closed gaps with enhanced training and personal mentoring.
  • Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
  • Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Hotel Front Desk Supervisor

Holiday Inn Express Hotel
Charleston, WV
05.2019 - 02.2022
  • Answer guest questions and address problems and complaints in person and via phone.
  • Offer exceptional customer service.
  • Check on reservations and open dates for guest as well as booking reservations.
  • Handle adjustments when necessary.
  • Welcome guest to front deck and engage in friendly conversations while conducting check-in process
  • Receive all incoming calls and coordinate with hotel staff to fulfill request and resolve issues.
  • Explain and point out property details to guest,including dining areas and fitness center.
  • Monitor reservations to track incoming special events.
  • Arrange special accommodations for guests to maintain optimal satisfaction.
  • Input customer data using Opera software and made immediate updates to reflect room changes.
  • Collaborate with housekeeping and maintenance staff to address and talk about facility issues.
  • Confirm transactional data by verifying name and payment information and clearly communicating costs and fees to guest.
  • Maintained clean and well-organized guest rooms when i was a housekeeper.

Customer Service Manager

Wal-Mart Supercenter
Quincy, WV
04.2015 - 07.2017
  • Greeted customers and helped with product, selections, and purchases including in-store and online.
  • Assisted customers by answering questions and fulfilling requests.
  • Managed efficient cash register operations, scanning items, processing and issuing receipts.
  • Processed refunds, credits, or exchanges
  • Trained new associates on cash register including opening, conducting transactions and balancing drawer.
  • Trained employees on additional job positions to maintain coverage on roles at all times.
  • Checked discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Worked closely with cashiers to assist customer and maintain satisfaction levels.
  • Counted and balanced cahier drawers daily.
  • Reordered inventory when it dropped below predetermined levels
  • Hired, new sales and cashier employees.
  • Scheduled and led weekly store meetings for employees.
  • Reported to store manager regarding all store and staff issues.
  • Conducted store inventories once per quarter.
  • Instructed staff on appropriately difficult and complicated sales.
  • Trained and developed new employees to develop their skills to the point to become the trainee.
  • Worked with AGM to come up with new sale ideas for store.
  • Did audits throughout the days on different registers.
  • Covered shifts when short handed, covered call offs.
  • Did schedule to make sure we had enough employees to run the front end.
  • Did customer service Money Gram, Western Union, Bill Pay.
  • Resolved issues with cash registers, card scanners and printers.
  • Listen and resolved employees issues when they needed to talk.

Mail Processing Clerk

USPS
Charleston, WV
03.2013 - 04.2015
  • Planned and cased mail in sequence of delivery designated route.
  • Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Positioned products between receiving, storage and shipping areas to efficiently transfer items with minimum wasted effort.
  • Loaded outgoing mail to trucks, to be transported to different areas.
  • Moved boxes, containers and pallets with special-purpose to meet demanding production targets.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Manually sorted mail.
  • Worked close with team members to get mail out in timely manner and on time.
  • Maintained and followed work safety guidelines to ensure team members safety.

Customer Service Representative

DIRECTV
Huntington, WV
05.2007 - 03.2013
  • Helped customers with billing and programming questions.
  • Maintained high volume of calls daily, over 75+
  • Guided customers through packages to see what best fit theirs needs and interest.
  • Took payments.
  • Properly verified customers accounts to help gain access to online ordering.
  • Used company troubleshooting resolutions to help with any technical issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction.
  • Promoted customer loyalty consistent friendly service and knowledgeable assistance.
  • Educated customer on sales and on special channels.
  • Multi task between computers and screens to ensure customers where getting top services.

Education

GED -

Cabell Midland
Ona, WV

Skills

  • Attractions and amenities are knowledgeable
  • Registration processing
  • Communication skills
  • Automated telephone systems
  • Money-handling abilities
  • Complaint resolution
  • Customer support
  • Flexible with hours
  • Computer skills
  • Patience
  • Work well with others
  • Detail-oriented
  • Multi-tasker
  • Time management
  • Work ethic
  • Active listening
  • Management skills
  • Judgment and decision-making
  • Conflict resolution
  • Training staff
  • Reviewing employees
  • Cash handling
  • Performance evaluation
  • Bank deposit procedures
  • Policy development and enforcement
  • Quality assurance

Timeline

Store Manager

Goodwill Industries of the Summit
09.2024 - Current

Assistant Store Manager

Goodwill Industries Of The Valleys
05.2022 - 09.2024

Hotel Front Desk Supervisor

Holiday Inn Express Hotel
05.2019 - 02.2022

Customer Service Manager

Wal-Mart Supercenter
04.2015 - 07.2017

Mail Processing Clerk

USPS
03.2013 - 04.2015

Customer Service Representative

DIRECTV
05.2007 - 03.2013

GED -

Cabell Midland

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