Summary
Overview
Work History
Education
Skills
Timeline
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AMBER Franz-Martinez

AMBER Franz-Martinez

Portland,OR

Summary

To assist a retail store to higher success.

Overview

24
24
years of professional experience

Work History

Cashier/ Retail Specialist

Target Retail Store
08.2014 - Current
  • Assist Customers, Customer Service Calls, Operate Cash Register, Maintain Relationships with Repeat Customers, Leader In Credit Card Application Up Selling

Quality Control Supervisor

Townsend Farms
01.2004 - Current
  • Supervise 40 person staff, New Hire Training, Answered Multiple Line Phone System, Assist Customers With Sales, Accounts Receivable, Customer Records, Operate Cash Register

Lead Teller

Wells Fargo Center
Portland, OR
05.2022 - 06.2023
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Counted cash drawers and made bank deposits
  • Promoted bank's products and services by consistently cross-selling to customers
  • Managed a team of tellers and ensured proper training on all banking policies and procedures.
  • Monitored daily cash levels in the vault and reconciled discrepancies.
  • Reviewed customer account information to verify accuracy and resolve any outstanding issues.
  • Led weekly staff meetings to discuss goals, objectives, and performance metrics.
  • Maintained up-to-date knowledge of current bank products and services for customers' convenience.

Receptionist, Technician and Optician

National Vision
Tigard, OR
12.2019 - 05.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records

Cashier/Retail Specialist

Ross Dress For Less
01.2014 - 02.2015
  • Organize Displays, Inventory, Restock Racks/ Shelves, Perform Exchanges And Refunds, Assist Customers, Answer Multi Line Phones, Operate Cash Register

Child Care Provider / Self Employed

01.2008 - 01.2014
  • Oversee Children and Operations, Records management, Strategic and Organizational Planning

Landscaper

AF Landscaping
01.2005 - 01.2008

Customer Service

Express Personnel Services
01.2003 - 01.2004
  • Answered Multiple Line Phone System, Bookkeeping Assistant, Train New Personnel, Customer Records, Dispute Resolutions

Associate Manager

Crescent Jewelers
01.2001 - 01.2003
  • Answered Phones, Sales, Arrange Displays, Operate Cash Register, Train New Personnel, Bookkeeping Assistant, Customer Records

Education

Associate Degree - Dental Hygiene

Lane Community Collage
Portland
10.2024

General Education Diploma -

Portland Community College

Skills

  • Organized
  • Personable
  • Efficient
  • Systematic
  • Creative
  • Problem Solver
  • Cash Handling
  • POS Systems
  • Cash Register Operation
  • Payment Processing
  • Drawer balancing
  • ID Verification
  • Returns processing
  • Customer Assistance
  • Product Recommendations
  • Customer Service
  • Payment Collection
  • Product restocking
  • Inventory Control
  • Refund handling
  • Cash Drawer Balancing

Timeline

Lead Teller

Wells Fargo Center
05.2022 - 06.2023

Receptionist, Technician and Optician

National Vision
12.2019 - 05.2022

Cashier/ Retail Specialist

Target Retail Store
08.2014 - Current

Cashier/Retail Specialist

Ross Dress For Less
01.2014 - 02.2015

Child Care Provider / Self Employed

01.2008 - 01.2014

Landscaper

AF Landscaping
01.2005 - 01.2008

Quality Control Supervisor

Townsend Farms
01.2004 - Current

Customer Service

Express Personnel Services
01.2003 - 01.2004

Associate Manager

Crescent Jewelers
01.2001 - 01.2003

Associate Degree - Dental Hygiene

Lane Community Collage

General Education Diploma -

Portland Community College

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AMBER Franz-Martinez