Amber Frasier
Zellwood,FL
Summary
Army Veteran. Secret security clearance. Over 5 years of experience working in Human Resource Department. Extensive experience in fast pace environments, tracking and updating personnel management records, managing payroll, managing benefits, and learning and teaching problem solving. Proven Customer Service skills. Proven ability to operate in high stress, high risk and resource constrained environments. Qualifications include: Records Management, Customer Service, Information Management, Secret Clearance, Payroll Management, Team Work, Accountability, Strategic Thinking, Benefits Management, Oral Communication, Problem Solving, Stress Tolerance, Proven Resiliency.
Overview
11
11
years of professional experience
Work History
Human Resource Specialist
OCPS
2021.01 - 2024.02
- Processed approximately 300 open tickets on a monthly basis, approximately 40% higher than organizational average, as payroll and benefits administrator
- Sought out by Senior Leadership to rectify time-sensitive, existing backlog of client paperwork; reconciled overdue accounts receivable paperwork with a 48 hour turnaround
- Designed tracking systems to assist Division Head Director process actions more fluently and accurately; implemented throughout organization as 'new way of doing business.' Manages an employee incentives and benefits program for organizational personnel, planned 10+ medium to large scale events and raised over $1500
- Provided Customer Service and processed benefits paperwork for 500+ personnel within cross-functional department with employees distributed across two remote sites
- Track, distribute, and organize all correspondence and incoming mail for inventory and personnel within agency twice weekly
- Led agency-wide training in staffing and resource allocation, merit promotion and employee recognition eligibility, and behavioral counseling referral processes to ensure compliance with updated material resources and organizational policies
- Exceeded standard out of 13% of department in passing inspections.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Human Resource Specialist Correctional Officer
Juvenile Detention Center
2018.02 - 2021.01
- Worked directly with Senior Advisor as assistance aid
- Supervised and trained co-workers on updated policies and guidance due to changes in new network systems
- Served as team leader for Personnel Management and monitoring incoming and outgoing personnel in tracking systems
- Responsible for managing and tracking incoming and outgoing manpower
- Tasked with updating career field accomplishments and documentation in order for employees to seek new promotion opportunity and new business locations
- Volunteered for additional duties learning the outside culture in respected areas to properly understand how to work with different cultures and aspects of life.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Human Resource
Dunbar
2015.06 - 2018.04
- Navigating multiple computer systems, applications, and utilizing search tools to find information
- Using written and oral communication when working with customers
- Providing customer service, answering phone calls and also making necessary phone calls if needed
- Responsible for managing mail for an organization
- Distributed and maintained oversight for personnel coming in and out of systems
- Created a mail tracking system to report all incoming, outgoing, and returned mail.
Patriot Fire Control Enhanced Operator
Army
2015.06 - 2017.03
- Facilitated smooth handovers between shifts by maintaining comprehensive logs detailing system status and any outstanding issues requiring attention.
- Conducted detailed analysis of potential targets, enabling accurate identification and prioritization during operations.
- Demonstrated strong leadership skills while serving as a key member of the fire control team during high-pressure situations.
- Ensured continuous system functionality through meticulous monitoring of equipment status and performance indicators.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
- Secured and protected military property, assets, and personnel.
- Improved team cohesion by conducting regular training exercises and fostering a supportive environment.
- Increased unit readiness by regularly assessing personnel performance and providing constructive feedback for improvement.
Crew Member
McDonalds
2013.06 - 2014.06
- Cashier clerk, managing money and making sure draw doesn't not come up short or over
- Responsible for providing Customer Service
- Clean-up crew and stocking new product
- Responsible for advertising new product and advertising sales and promotions.
Education
Jones High School
Orlando, FloridaSkills
- Customer Relations
- HR policies and procedures
- Training and mentoring
- Training development
- Knowledge database understanding
- Team Management
- Quality Assurance
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Active Listening
- Complaint Handling
- Microsoft Excel
Timeline
Human Resource Specialist
OCPS
2021.01 - 2024.02
Human Resource Specialist Correctional Officer
Juvenile Detention Center
2018.02 - 2021.01
Human Resource
Dunbar
2015.06 - 2018.04
Patriot Fire Control Enhanced Operator
Army
2015.06 - 2017.03
Crew Member
McDonalds
2013.06 - 2014.06
Jones High School
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