Amber Freeman
Puyallup
Summary
Offering a friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in any given role.
Overview
4
4
years of professional experience
Work History
Host
The Ram
09.2024 - Current
- Greeted and seated guests, ensuring prompt and courteous service.
- Coordinated dining room flow, managing reservations and waitlists effectively.
- Maintained cleanliness and organization of host stand and entry area.
- Trained new hosts on company policies and customer service standards.
- Monitored dining area to identify seating availability and optimize turnover.
- Handled guest inquiries and concerns with professionalism, respect & a positive attitude
Caregiver
Family Resources Home Care
09.2025 - 12.2025
- Assisted clients with daily living activities, enhancing their independence and comfort.
- Monitored health status, documenting changes to ensure timely responses to medical needs.
- Communicated regularly with families regarding client progress, fostering trust and collaboration.
- Implemented safety measures to reduce risks, ensuring a secure environment for clients.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Expo Runner
The Ram Restaurant
07.2025 - 08.2025
- Delivered food promptly and accurately to tables, enhancing customer satisfaction.
- Collaborated with kitchen staff to streamline order preparation and delivery processes.
- Assisted in training new team members on service standards and operational procedures.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Implemented efficient workflow practices, reducing wait times during peak hours.
- Coordinated with servers to ensure seamless communication between front-of-house and back-of-house operations.
Hostess
The Ram Restaurant
03.2022 - 07.2023
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Associate of Science - Ultrasound
Tacoma Community College
Tacoma, WA06.2029
Skills
- Team collaboration
- Takeout order processing
- Up-selling techniques
- Customer engagement
- Reservations management
- Customer service
- Strong interpersonal skills
- Team player mentality
- Multitasking proficiency
- Foreign language skills
- Verbal and written communication
- Adaptable to change
Timeline
Caregiver
Family Resources Home Care
09.2025 - 12.2025
Expo Runner
The Ram Restaurant
07.2025 - 08.2025
Host
The Ram
09.2024 - Current
Hostess
The Ram Restaurant
03.2022 - 07.2023
Associate of Science - Ultrasound
Tacoma Community College