Amber Fricke
Ankeny,IA
Summary
Accomplished Medical Professional versed in ongoing program evaluations and eager for new professional challenges. Highly effective at reviewing and validating data, conducting complex reviews and assessing program operations. Organized, detail oriented, and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Clinical Program Analyst
GDIT
06.2021 - Current
- Quality Clinical Data Registry (QCDR) subject matter expert
- Analyze Qualified Registry Data Element Validity Reports
- Audit QCDR and Qualified Registry Compliance Evaluation
- Merit-based Incentive Payment System (MIPS), QCDR and Qualified Registry measure development and implantation
- Liaison for Centers for Medicare and Medicaid Services (CMS) when working with QCDRs, Qualified Registries, and third-party intermediaries
- CMS Merit-based Value Pathways (MVP) program development
- Work closely with CMS in measure review, testing and implementation.
- Create, edit, and review medical documents posted on QPP Resource Library, CMS websites, and for third party intermediary publications.
- Reviewed program implementation plans to assess risk and feasibility.
- Validated results and performed quality assurance to assess accuracy of data.
- Helped solve diverse program problems with in-depth analysis.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility with the ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Provider Relations Coordinator
Iowa Total Care
05.2019 - 06.2021
- Issue and conflict resolution between Providers and Iowa Total Care
- Investigate possible fraudulent reports of financial hardship
- Provider education on Policy, Procedures and Billing Software
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
- Researched and resolved disputes, billing discrepancies and claims efficiently to maintain customer satisfaction, boosting satisfaction ratings 75%
- Answered provider inquiries via email, telephone and written correspondence.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Negotiated with other involved parties to arrange settlements for maximum results.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- SQL
- MicroStrategy
- Medicaid Insurance
Medical Student Tutor
Mercy College Of Health Sciences
08.2019 - 03.2021
- Provided academic assistance to students with subject-specific problems and questions to improve student academic achievement.
- Used various instructional techniques to help students learn new or difficult concepts.
- Applied different teaching techniques to improve student grades, build test skills and foster classroom confidence.
- Employed enthusiastic and caring approach to reach and motivate students.
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Supported philosophy and objectives of learning facility to maintain student compliance.
- Developed student confidence through positive reinforcement strategies.
- Supported students with helpful study habits and exam strategies.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
Clinical Liaison
Select Specialty Hospital
11.2018 - 01.2019
- Patient and Family Education
- Worked closely with Clinicians and Staff
- Collected data about patient care problems and prepared reports.
- Evaluated patient histories, complaints, and current symptoms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
Senior Cardiovascular Specialist
Mercy Medical Center
08.2012 - 01.2019
- Operated diagnostic imaging equipment to complete contrast-enhanced heart and cardiovascular system radiographs.
- Helped physicians complete cardiac issues and peripheral vascular concerns by assisting with procedures such as pacemaker insertions and balloon angioplasties.
- Assisted on cardiac catheterizations by operating multi-channel physiologic monitor.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced, high stress environments.
- Collaborated with colleagues and other staff to develop policies and procedures for cardiac care.
- Implanted internal or external pacemaker to correct heart rhythm disorders.
- Project lead for Pediatric/ Structural Heart/ Electrophysiology procedure room renovation.
- Partnered with project team members to identify and quickly address problems.
- Medical Student preceptor and Continuing Education Coordinator.
- New Staff Trainer.
Clinical Specialist
Doctors Now Urgent Care
11.2007 - 08.2012
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
- Produced high-quality images for accurate, reliable review and interpretation.
- Centrifuged blood samples as outlined in clinical protocols.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Sr. Radiology Technologist
Mercy Medical Center
08.2005 - 08.2012
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Monitored and adjusted imaging equipment for optimal quality standards.
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
- Collaborated with wider healthcare teams to provide comprehensive patient care.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Produced high-quality images for accurate, reliable review and interpretation.
- Applied contrast media and monitored patient reactions to contrast agents.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Assisted with imaging equipment installation, maintenance and troubleshooting to uphold high-quality services.
- Supported radiologists with performing high-quality interventional procedures.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Participated in continuing education programs related to radiology.
- Preceptor for Radiology Students
- O.R. Team Lead
- Medical Imaging Department Improvement Council Member.
- New Staff Trainer.
Flower Designer
Flowerama
01.2005 - 02.2007
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Prepared potted plants and bouquets based on customer requirements.
- Imparted knowledge on plants and flowers to customers.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Radiation Science
PIMA Medical Institute
Arizona12.2019
Interventional Radiology - Interventional Radiology
University of Iowa School of Medicine
Iowa City, IA08.2005
Radiologic Technology Certificate - Radiologic Technology
University of Iowa School of Medicine
Iowa City, IA07.2005
Skills
- Public Trust Clearance
- Presentation skills
- Excel/Pivot Tables
- Program Evaluation
- 19 hours of PMP Training
- SQL Forms
- MS Office
- Multitasking Abilities
- Clinical Data Analysis
- Professional Development Training
- Project Implementation Processes
- Project Deadlines
- Creative Solutions
- Team Leader
Certification
- ARRT
- BLS
- ACLS
- PALS
- Mandatory Reporter
Timeline
Senior Clinical Program Analyst
GDIT
06.2021 - Current
Medical Student Tutor
Mercy College Of Health Sciences
08.2019 - 03.2021
Provider Relations Coordinator
Iowa Total Care
05.2019 - 06.2021
Clinical Liaison
Select Specialty Hospital
11.2018 - 01.2019
Senior Cardiovascular Specialist
Mercy Medical Center
08.2012 - 01.2019
Clinical Specialist
Doctors Now Urgent Care
11.2007 - 08.2012
Sr. Radiology Technologist
Mercy Medical Center
08.2005 - 08.2012
Flower Designer
Flowerama
01.2005 - 02.2007
Bachelor of Science - Radiation Science
PIMA Medical Institute
Interventional Radiology - Interventional Radiology
University of Iowa School of Medicine
Radiologic Technology Certificate - Radiologic Technology
University of Iowa School of Medicine