Summary
Overview
Work History
Education
Skills
Continued Education
Certification
Timeline
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Amber Fridy

Shalimar,FL

Summary

Results-driven manager with a proven history of achieving high productivity and efficient task completion. Specializing in operational management, financial oversight, and staff development. Recognized for leadership, communication, and problem-solving skills that consistently enhance organizational efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager Veterinary Customer Service

Chewy
04.2025 - Current
  • Developed a team of virtual veterinary customer service representatives for Chewy Vet Care Clinics.
  • Addressed and solved issues for customers and partners through detailed research and effective
  • Contributed to strategic decision-making to boost team efficiency.
  • Analyzed performance metrics such as CSAT, first-call resolution, and handle time to enhance customer service outcomes.
  • Worked alongside senior management to establish SOPs for operational processes.

Practice Manager

Airport Veterinary Clinic
02.2020 - 07.2025
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
  • Managed daily operations of business, including hiring and training staff.
  • Managed scheduling, training and inventory control.
  • Developed policies and procedures for the organization.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Managed vendor relationships for supplies and services related to the practice.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.

Owner

Dog Training With Amber
01.2018 - 02.2021
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards in the training industry
  • Managed day-to-day business operations, including accounting, finance, marketing and public relations
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress
  • Consulted with customers to assess needs and propose optimal behavioral solutions

District Dog Training Manager

Petco
10.2013 - 12.2017
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
  • Held weekly meetings with dog trainers to identify techniques to overcome sales obstacles
  • Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations

Education

Zoology

Pellissippi State Community College
Knoxville, TN

Skills

  • Operations management
  • Relationship building
  • Staff Management
  • Client service
  • Coaching and mentoring

Continued Education

  • VetGirl Practice Manager Certification
  • Vetfolio Leadership
  • Additional Certification available upon request

Certification

Practice Manger certification

Timeline

Manager Veterinary Customer Service

Chewy
04.2025 - Current

Practice Manager

Airport Veterinary Clinic
02.2020 - 07.2025

Owner

Dog Training With Amber
01.2018 - 02.2021

District Dog Training Manager

Petco
10.2013 - 12.2017

Zoology

Pellissippi State Community College

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Amber Fridy