Amber Fury
Denton,TX
Summary
Accomplished Business Partner and Operations Manager at Cindy Cinderella Carriages, adept in strategic planning and team leadership. Spearheaded growth initiatives, enhancing long-term business growth and fostering strong customer relationships. Excelled in staff development and organizational improvement, demonstrating a keen ability for decision-making and customer service management.
Overview
13
13
years of professional experience
Work History
Business Partner
Cindy Cinderella Carriages
04.2018 - 01.2025
- Created actionable roadmaps with cross-functional teams to drive long-term business growth.
- Developed comprehensive strategic plans by analyzing market trends and aligning organizational goals.
- Organized business finances and tax documents into an accounting software.
- Designed performance metrics by establishing clear objectives and monitoring progress towards goals.
- Conducted assessments to identify skill gaps, recommending targeted development initiatives.
- Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
- Managed approximately 35-50 emails and or incoming calls per day from customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Manager
Cindy Cinderella Carriages
02.2012 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Managed social media accounts for the company to promote and reach more inquires with videos and images.
Education
Associate In Science - Science
Cypress College
Cypress, CA05.2025
Skills
- Strategic planning
- Team leadership
- Decision-making
- Relationship building
- Staff training/development
- Customer service management
- Customer service
- Business growth initiatives
- Records organization and management
- Effective leader
- Scheduling
- Price structuring
- Organizational development
Timeline
Business Partner
Cindy Cinderella Carriages
04.2018 - 01.2025
Manager
Cindy Cinderella Carriages
02.2012 - 01.2025
Associate In Science - Science
Cypress College
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