Amber Gadeken
Fairview
Summary
Dynamic professional with a proven track record at Albertina Kerr Centers, excelling in operational leadership and team development. Recognized for enhancing service delivery through effective problem-solving and strong organizational skills. Committed to fostering collaboration and maintaining high customer satisfaction while adapting to fast-paced environments.
Overview
25
25
years of professional experience
Work History
TRS1
State of Oregon
02.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Office Assistant
State Of Oregon, Department Of Human Services
01.2015 - 01.2017
- Managed scheduling and coordination of appointments for caseworkers and clients.
- Assisted in maintaining accurate client records using electronic case management systems.
- Supported daily operations by responding to inquiries from clients and staff efficiently.
- Organized office supplies and maintained inventory to ensure operational efficiency.
- Conducted data entry tasks with attention to detail, ensuring data integrity and accuracy.
- Collaborated with team members to streamline administrative processes and improve workflow.
- Implemented filing systems that enhanced document retrieval speed and reduced redundancy.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
Manager 2
Albertinakerrcenters
03.2001 - 02.2015
- Led operational initiatives to enhance service delivery and client satisfaction.
- Developed training programs for staff, improving service quality and team performance.
- Managed budget allocation and resource distribution to optimize center operations.
- Implemented process improvements that increased efficiency in daily workflows.
- Conducted performance evaluations, providing constructive feedback to team members.
- Collaborated with cross-functional teams to address client needs and improve service offerings.
- Analyzed program effectiveness through data collection, driving strategic adjustments as needed.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate of Science - Associates of Science
Mt. Hood Community College
Gresham, ORSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
TRS1
State of Oregon
02.2017 - Current
Office Assistant
State Of Oregon, Department Of Human Services
01.2015 - 01.2017
Manager 2
Albertinakerrcenters
03.2001 - 02.2015
Associate of Science - Associates of Science
Mt. Hood Community College