Amber Gaines

• Open, sort, disburse and process mail/emails received
• Key/File Lost/recut payroll checks
• Answer hourly associate questions regarding payroll, PTO
• Collect forms/information for operations/department deadlines.
• Streamlined payroll processing by implementing an automated timekeeping system.
• Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.

• Entering incoming cases into various computer applications for potential Security Licensed Representatives as well as active Agents
• Monitored FINRA queues for outstanding disclosures, FBI reports, and billing transactions and prepares monthly reports for management
• Received and routed business correspondence to correct departments and staff members
• Entered Agent data using EXCEL DATABASE, following procedures to keep information private
• Handled client correspondence and tracked records to foster office efficiency
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

• Validating agent information is correct and appropriate licenses are active within company compliance guidelines
• Assisted in planning and coordination of process management activities, including conducting team training and employee engagement when implementing new policy and procedures
• Complete daily and monthly reports, including financial, audit, compliance, and workflow/case management
• Excellent problem-solving skills, reviewing background screenings and documentation
• Ability to meet deadlines, prioritize, multi-task and handle confidential information
• Team-player with the ability to multi-task and work independently, has flexibility to change according to business demands, while still maintaining accuracy and productivity
• Ability to interact and communicate effectively with management and internal clients from other departments and external clients outside of company
• Communicate tactfully with agents regarding their outstanding obligation and work with them on a resolution if applicable.

Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.

• Prepared job postings for open positions on the company website and other job boards.
• Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
• Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
• Improved employee satisfaction by developing and implementing new HR policies and procedures.
• Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
• Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
• Assisted in payroll processing to ensure timely delivery of paychecks to all employees.