Amber Gaines
Atlanta,Ga
Summary
A bright ambitious person, I expect to associate myself with a professionally driven, well respected organization by pursuing a challenging, dynamic, and rewarding career. I am eager to utilize my strong work ethic, education, and previous experiences to improve beyond my current abilities, A dedicated worker aiming to help achieve company goals and take on more responsibility as quickly as possible which will assist my career development and contribute effectively to the progress of the organization.
Overview
8
8
years of professional experience
Work History
Operations Support Specialist
Waffle House Corporate Office
Norcross, GA
06.2022 - Current
- Open, sort, disburse and process mail/emails received
- Key/File Cash register Shortage forms, itineraries, Lost/recut payroll checks
- Process Payroll corrections weekly
- Answer hourly associate questions regarding payroll, PTO
- Collect forms/information for operations/department deadlines.
ISP SRR SPECIALIST 2
Primerica
Duluth, GA
04.2019 - 06.2022
- Entering incoming cases into various computer applications for potential Security Licensed Representatives as well as active Agents
- Monitored FINRA queues for outstanding disclosures, FBI reports, and billing transactions and prepares monthly reports for management
- Received and routed business correspondence to correct departments and staff members
- Entered Agent data using EXCEL DATABASE, following procedures to keep information private
- Handled client correspondence and tracked records to foster office efficiency
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
OPERATIONS CLERK
Primerica
Duluth, Ga
05.2016 - 04.2019
- Validating agent information is correct and appropriate licenses are active within company compliance guidelines
- Assisted in planning and coordination of process management activities, including conducting team training and employee engagement when implementing new policy and procedures
- Complete daily and monthly reports, including financial, audit, compliance, and workflow/case management
- Excellent problem-solving skills, reviewing background screenings and documentation
- Ability to meet deadlines, prioritize, multi-task and handle confidential information
- Team-player with the ability to multi-task and work independently, has flexibility to change according to business demands, while still maintaining accuracy and productivity
- Ability to interact and communicate effectively with management and internal clients from other departments and external clients outside of company
- Communicate tactfully with agents regarding their outstanding obligation and work with them on a resolution if applicable.
Human Resources Assistant
HomeGoods Distribution Center
Braselton, GA
08.2015 - 02.2016
- Providing customer service via inbound /outbound calls, processing payments, collections, and scheduling/ rescheduling services
- Finding resolutions to customer concerns pertaining to lawn care
- Meeting cancel/save Quota daily
- Problem solving
- Following up on accounts.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Prepared job postings for open positions on the company website and other job boards.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
Education
No Degree - Social Work
05.2010
High School Diploma -
05.2008
Skills
- Scheduling
- Data Compilation
- Mail Handling
- Switchboard Operation
- Data Entry
- Invoice Processing
- Billing and Invoicing
- Multitasking and Prioritization
- Document Review
- Information Processing
- Data Entry and 10-Key
- Database Entry
- Sorting and Labeling
Timeline
Operations Support Specialist - Waffle House Corporate Office
06.2022 - Current
ISP SRR SPECIALIST 2 - Primerica
04.2019 - 06.2022
OPERATIONS CLERK - Primerica
05.2016 - 04.2019
Human Resources Assistant - HomeGoods Distribution Center
08.2015 - 02.2016
Benedict College - No Degree, Social Work
Cedar Shoals High School - High School Diploma,
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