Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Timeline
Generic

Amber Galbraith

Wichita,KS

Summary

Dynamic Sales and Account Management Leader with over 21 years of experience in the telecommunications industry, recognized for building high-performing teams that consistently exceed targets. Expertise in delivering tailored IT solutions to enhance operational efficiency and drive business growth, leveraging strong relationships with partners and clients. Proven track record of utilizing emerging technologies to optimize systems and propose innovative hardware improvements. Committed to fostering mutually beneficial partnerships that align with organizational goals.

Overview

34
34
years of professional experience

Work History

Sr. Analyst Operations Support (Retail)

Verizon
Wichita, KS
03.2023 - Current
  • Collaborate with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Generate standard and custom reports to provide insights into business performance.
  • Draft documents that outline processes, procedures, and best practices.
  • Provide support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conduct system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Conduct monthly standard visits to drive and ensure store compliance around security, merchandising, risk management, and KPIs.

Account Manager - Indirect Sales Distribution

Verizon
, Kansas
09.2011 - Current
  • Responsible for managing the partnership for up to 32 locations with 100+ employees through face to face visits, monthly meetings and digital calls.
  • Provide support for POS processing errors, system issues, billing questions and customer conflict.
  • Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers productivity to meet established Key Performance Indicators.
  • Audit agent sales results to identify areas of opportunity to optimize results on revenue growth, customer growth and churn reduction.
  • Train, coach, and educate agent/retail employees on VZW competitive advantages, products, services, promotions, procedures, point-of-sale ordering systems and tools.
  • Identify and provide performance-based recommendations for expansion or termination of agent locations.
  • Prioritize and provide key support to high potential locations for optimal performance.
  • Ensure that all merchandising, collateral and daily operations are in compliance with Verizon branding models and standards.

Retail Manager - Consumer Sales

Verizon
Wichita, KS
05.2003 - 08.2011
  • Managed multiple locations over 8 1/2 years with up to 18 employees.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Developed, assigned and monitored sales goals for retail personnel and provided ongoing training to keep employees informed on new products services and procedures.
  • Responsible for observing, coaching, providing feedback and initiated developmental plans to narrow competency gap.
  • Managed all store operations including security, inventory, merchandising, facilities, discounting, scheduling, floor management and cash management within set Company standards.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Ensured that customers and prospective customers were treated with the highest level of courtesy and professionalism always striving to resolve conflict in a timely and empathetic manner.

Business Co-Owner

Delano Liquor
Wichita, KS
11.2001 - 02.2003
  • Set pricing structures according to market analytics and emerging trends.
  • Established strong relationships with suppliers and vendors to secure best prices on resources needed for business operations.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Researched similar businesses to determine sales strategies, offerings and competitive advantages.
  • Identified potential solutions to issues and implemented tactics to promptly resolve.

Regional Sales Manager, Asst. V.P.

Intrust Bank
Wichita, KS
01.1997 - 09.1998
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Drove district growth through program quality, sales initiatives and customer service.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Maximized branch revenue by optimizing daily operations.
  • Strategized business operations, merchandising strategies and personnel moves.

Branch Manager

Intrust Bank
Wichita, KS
01.1991 - 01.1997
  • Worked with IT, Security, numerous vendors, facilities, HR, and upper management to set up, staff and manage multiple "In-Store" branches for the bank.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Built strong rapport with new and existing customers to better serve financial needs and promote branch loyalty.
  • Planned work schedules to maintain adequate staffing levels.
  • Responsible for managing all daily operations of branches within federal regulations and bank audit standards.
  • Coordinated marketing events with store management to drive product interest and create outbound call opportunities for new customer relationships.

Education

Some College (No Degree) - Business Administration And Management

Kansas State University
Manhattan, KS

Some College (No Degree) - Human Resources Management

Wichita State University
Wichita, KS

Skills

  • Effective Relationship Development
  • Sales Performance Analysis
  • Customer Satisfaction Management
  • Telecommunications Expertise
  • Banking
  • Client Account Management
  • Solution Selling
  • Team Management
  • Customer Retention
  • Employee Development
  • Tableau software
  • Business acumen

Accomplishments

  • Four Time Winner's Circle Recipient
  • Social Responsibility Award 2022 for volunteer hours

Education and Training

other,other

Timeline

Sr. Analyst Operations Support (Retail)

Verizon
03.2023 - Current

Account Manager - Indirect Sales Distribution

Verizon
09.2011 - Current

Retail Manager - Consumer Sales

Verizon
05.2003 - 08.2011

Business Co-Owner

Delano Liquor
11.2001 - 02.2003

Regional Sales Manager, Asst. V.P.

Intrust Bank
01.1997 - 09.1998

Branch Manager

Intrust Bank
01.1991 - 01.1997

Some College (No Degree) - Business Administration And Management

Kansas State University

Some College (No Degree) - Human Resources Management

Wichita State University

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Amber Galbraith