Amber Ganaway
Jackson
Summary
Professional in branch management with strong expertise in operations and team leadership. Skilled in customer service, financial oversight, and staff development. Adept at fostering collaboration and driving results. Reliable, adaptable, and focused on meeting organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
American 1 Credit Union
03.2023 - Current
- Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
- Collaborated with branch manager and on scheduling, hiring decisions and monthly audits.
- Conducted regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
- Oversaw risk management initiatives to minimize losses and maintain a safe work environment.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Observed, coached and developed bankers in support of reaching performance objectives.
- Reduced teller errors by implementing comprehensive cash handling training sessions.
- Increased cross-selling opportunities by creating targeted marketing campaigns tailored towards existing members needs.
Member Service Specialist
American 1 Credit Union
12.2021 - 03.2023
- Built strong relationships with members by providing personalized loan options.
- Developed knowledge of compliance requirements to guide members through loan processes.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Processed loan applications and monitored progress from start to finish.
Account Specialist
American 1 Credit Union
07.2021 - 12.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed member transactions promptly, minimizing wait times.
- Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for members.
Store Manager
Subway
09.2014 - 07.2021
- Established a welcoming atmosphere to encourage repeat visits.
- Streamlined inventory processes with regular audits, reducing waste.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Education
High School Diploma -
Hanover Horton
Horton, MI05-2008
Skills
- Banking
- Operations management
- Audit preparation
- Loans
- Relationship building and management
- Employee scheduling
- Cash handling
- Loan product expertise
- Strong leadership
- Excellent work ethic
- Team player
- Conflict resolution
Certification
- Notary Public License -Michigan Secretary of State or Equivalent Authority.
Timeline
Assistant Branch Manager
American 1 Credit Union
03.2023 - Current
Member Service Specialist
American 1 Credit Union
12.2021 - 03.2023
Account Specialist
American 1 Credit Union
07.2021 - 12.2021
Store Manager
Subway
09.2014 - 07.2021
High School Diploma -
Hanover Horton
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