AMBER GARCIA
Huntington Beach,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Fraud Detection Representative
SchoolsFirst Federal Credit Union
10.2022 - Current
- Contacted Members directly to notify of fraudulent activity and minimize impacts.
- Conducted thorough investigations on suspected fraudulent activities, leading to successful resolution of cases.
- Reviewed both credit and debit card activity to mitigate any losses.
- Responsible for filing claims on all fraud charges, and assist with providing replacement debit or credit cards.
- Tracked any fraud trends or patterns to report to appropriate team to minimize losses.
Attractions Cast Member
The Walt Disney Company
02.2014 - Current
- Provided a safe experience through enforcement of company and state regulations for all attractions worked.
- Ensured timely opening of attractions by performing required start-up procedures diligently each day.
- Participated in ongoing training sessions to stay current on attractions knowledge, safety protocols, and customer service techniques.
Front Office Lead
Memorial Care Medical Group
07.2021 - 10.2022
- Collaborated with management to identify areas for improvement, leading to increased overall productivity within the team.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Maintained office inventory which resulted in an efficient work flow.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from patients.
Teller
Wells Fargo
07.2018 - 12.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Educated customers on use of banking website and mobile apps.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06.2010
Timeline
Fraud Detection Representative
SchoolsFirst Federal Credit Union
10.2022 - Current
Front Office Lead
Memorial Care Medical Group
07.2021 - 10.2022
Teller
Wells Fargo
07.2018 - 12.2020
Attractions Cast Member
The Walt Disney Company
02.2014 - Current
High School Diploma -
Fountain Valley High School