Amber Garcia
Chesapeake,VA
Summary
Experienced Administrative Manager with a strong background in O&M contracting for the General Services Administration, building management for GSA, and residential property management. Proven track record overseeing office operations, providing comprehensive administrative support, and ensuring the protection of building assets. Skilled in performing necessary inspections to ensure building standards meet compliance goals and ensuring compliance with company regulations and fair housing standards. Expertise in procurement and small project oversight. Committed to utilizing skills and experience to make a meaningful contribution to the field of facilities and operations management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Building Manager
GSA
10.2024 - Current
- Managed daily operations, maintenance, and administration of federally owned and leased properties, ensuring compliance with GSA policies, safety regulations, and sustainability initiatives
- Oversaw facility maintenance programs, including HVAC, electrical, plumbing, and janitorial services, utilizing NCMMS to track work orders and preventative maintenance
- Supervised and coordinated contractor performance, including procurement, contract compliance, and quality assurance, using GSA eBuy and eLease for acquisitions and lease management
- Developed and managed budgets, monitored expenses, and implemented costsaving measures using Pegasys for financial tracking and procurement processing
- Took care of tenant concerns, coordinated space planning, and facilitated resolutions to ensure a safe, functional, and comfortable work environment
- Conducted regular building inspections and identified maintenance needs
- Managed life safety systems, emergency preparedness plans, and security protocols while ensuring compliance with PBS CAD for space planning and safety mapping
- Collaborated with government agencies, vendors, and stakeholders to develop long-term facility plans, energy efficiency projects, and capital improvement initiatives using Energy Star Portfolio Manager to track and improve building performance
- Maintained accurate records, prepared reports, and ensured all documentation met federal compliance requirements
Administrative Manager
GSA O&M Contractor
06.2021 - 10.2024
- Managed and guided a group of administrative professionals in delivering comprehensive support to GSA’s building management team by utilizing advance software systems such as NCMMS, Pegasys, and EAUS to streamline processes and ensure that GSA achieved their Key Performance Indicators efficiently (KPI)
- Helped oversee adherence to the O&M Quality Assurance Program for a multi-year GSA contract
- Established, optimized and standardized procedures to enhance office productivity during a contract transition phase, effectively accommodating new contractual requirements and requests by creating schedules to help maintain building assets and developing systems to enhance communication between O&M Technicians and GSA Building Managers, ensuring faster resolutions and building maintenance needs
- Overseeing weekly and monthly budget management for project-related expenses, leveraging SharePoint and Excel for detained tracking of expenditures
- Conducted monthly in-person meetings with admin staff to cover GSA procedures, project progress, goals, and challenges
- Provided updates to the team and offered guidance to achieve high-value project objectives
- Provided administrative support in Construction, Operations, and quality control by using Maximo to coordinate schedules, manage documentation, and ensuring compliance with the O&M contract
- Used EAUS to track utility usage as a tool to monitor possible maintenance issues that could pose a risk so technicians can remain proactive in their efforts to maintain the building
- Analyzed potential threats throughout the project lifecycle and taking proactive steps to minimize or eliminate their impact on the project
- Maintained accurate and up-to-date records for GSA projects using Excel and Maximo
- Created monthly reports for GSA to provided information on contractual obligations including; updates on upcoming, ongoing, and possible projects, updates on building energy efficiency and usage, updates on upcoming scheduled maintenance on key building assets, and offering quality control information to ensure buildings are safely maintained and tenants are satisfied
- Coordinated meetings with building managers to ensure project progress and financials were progressing smoothly
- Coordinated monthly meetings with building technicians to provide updates on upcoming scheduled preventative maintenance and projects
- Organized, maintained and managed user friendly electronic filing and paper systems for project documentations, utility tracking, financial reporting, and preventative maintenance
- Assisted in the execution of contract requirements and deliverables by maintaining detailed reports and spreadsheets using Google, Excel, and Word for tech data entry and using NCMMS to ensure assets have a consistent maintenance job plans and ensured that those job plans are being followed
Home Maker
Garcia Residence
02.2020 - 06.2022
- Managed household responsibilities and family schedules
- Oversaw household budgeting and expenses
- Provided care and support for family
- Organized tasks and daily activities
- Developed time management and organizational skills
Assistant Property Manager
S.L. Nusbaum
05.2019 - 02.2020
- Assisted in management of residential properties, including tenant relations and lease agreements
- Coordinated maintenance and repairs for rental units
- Ensured compliance with Fair Housing Laws
- Conducted property tours and managed rental inquiries
- Oversaw the collection of rent payments and financial reporting
- Resolved tenant issues and complaints in a timely and professional manner
Leasing Consultant
S.L. Nusbaum
10.2018 - 05.2019
- Marketed and promoted rental properties to potential tenants
- Conducted property showings and tours for prospective renters
- Managed rental applications and lease agreements
- Provided excellent customer service to current and potential tenants
- Assisted in the development of marketing strategies to attract new tenants through a 'tenant retention program'
Administrative Assistant
Top Golf
11.2016 - 11.2018
- Supported management and staff with administrative tasks
- Managed incoming calls and emails directing inquiries to the appropriate departments
- Coordinated meetings and events, including scheduling, logistics, and follow-up
- Prepared reports and other documents as needed
- Maintained office supplies inventory and placed orders as necessary
- Counted, Balanced, and Managed deposits, sales, and drawers
Education
High School - HONORS GRAD
SOUTHAMPTON HIGH SCHOOL
06.2011
School - MUSICAL THEATRE FOCUSED
GOVENOR’S SCHOOL FOR THE ARTS
06.2011
Skills
- Strong Communication and Interpersonal skills
- Proficient in MS Office
- Proficient in Excel
- Expert in Google
- Expert in managing NCMMS
- Experience in GSA Pegasys programs
- Expert in utility usage tracking and budgeting using EAUS program
- Expert in EPACS credentialing and building access
- Knowledgeable in property management programs specifically Yardi, On-Site, and Real Page
- Knowledgeable in Fair Housing
Certification
FAC-COR Level 1,
Notary of the public (Commonwealth of Virginia)
Timeline
Building Manager
GSA
10.2024 - Current
Administrative Manager
GSA O&M Contractor
06.2021 - 10.2024
Home Maker
Garcia Residence
02.2020 - 06.2022
Assistant Property Manager
S.L. Nusbaum
05.2019 - 02.2020
Leasing Consultant
S.L. Nusbaum
10.2018 - 05.2019
Administrative Assistant
Top Golf
11.2016 - 11.2018
High School - HONORS GRAD
SOUTHAMPTON HIGH SCHOOL
School - MUSICAL THEATRE FOCUSED
GOVENOR’S SCHOOL FOR THE ARTS
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