Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Gardner

Elm City,USA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

17
17
years of professional experience

Work History

Premier Care and Branch Advisor

Truist
04.2025 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Messaging Specialist

Truist
12.2022 - 07.2024
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Developed exemplary writing skills through continued correspondence with upwards of 30 customers per day.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.

Pet Sitter

Lady Paws Pet Care
08.2008 - 02.2024
  • Administered medications as required for particular health issues or ailments.
  • Collected waste during walks or playtime in the yard to keep the area clean.
  • Monitored pets for any symptoms of illness or injury and quickly communicated concerns to their owners.
  • Transported pets to vet appointments when necessary or during emergencies.
  • Provided care for a variety of pets, including dogs, cats, birds, and small mammals.
  • Updated pet owners regularly on status of their pets through phone calls, texts, or emails.

Education

Master of Science - Criminal Justice

North Carolina Wesleyan University
Rocky Mount, NC
05-2023

Bachelor of Arts - Criminal Justice

North Carolina Wesleyan College
Rocky Mount, NC
05-2021

Associate of Applied Science - Criminal Justice Technology - Latent Evidence

Nash Community College
Rocky Mount, NC
05-2019

Skills

  • Complaint resolution
  • Account updating
  • Escalation management
  • Clear communication
  • Live chat support
  • Call center customer service

Timeline

Premier Care and Branch Advisor

Truist
04.2025 - Current

Messaging Specialist

Truist
12.2022 - 07.2024

Pet Sitter

Lady Paws Pet Care
08.2008 - 02.2024

Master of Science - Criminal Justice

North Carolina Wesleyan University

Bachelor of Arts - Criminal Justice

North Carolina Wesleyan College

Associate of Applied Science - Criminal Justice Technology - Latent Evidence

Nash Community College

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