Amber Gartelman
San Diego,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
18
18
years of professional experience
Work History
Patient Access Advocate
Fortrea (formerly LabCorp and Covance)
San Diego, CA
09.2016 - Current
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
- Researched third party payer guidelines related to prior authorizations, coding and billing processes.
- Developed strategies to increase awareness of available financial assistance programs.
- Resolved any discrepancies or issues related to the administration of financial assistance services.
- Utilized specialized software applications related to the job role.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
Manager
Point Loma Patient's Association
San Diego, CA
01.2010 - 12.2014
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Organized company events including holiday parties, team building activities .
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Sales Associate /Shipping and Receiving Coordinator
Funky Fish
Los Angeles, CA
05.2006 - 12.2009
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Verified and inspected goods received against purchase orders or invoices.
- Managed daily operations related to freight, including scheduling pickups and deliveries.
- Received customer orders, prepared packing lists, and shipped items accordingly.
- Ensured that all necessary paperwork is completed accurately prior to shipment release.
Education
High School Diploma -
Temescal Canyon High School
Lake Elsinore, CA06-2005
Skills
- Client Representation and Advisement
- Creative and Critical Thinking
- Written Communication
- Collaboration and Teamwork
- Professional Demeanor
- Problem-solving abilities
- Excellent Communication
- Conflict Resolution
References
References available upon request.
Timeline
Patient Access Advocate
Fortrea (formerly LabCorp and Covance)
09.2016 - Current
Manager
Point Loma Patient's Association
01.2010 - 12.2014
Sales Associate /Shipping and Receiving Coordinator
Funky Fish
05.2006 - 12.2009
High School Diploma -
Temescal Canyon High School
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