Amber Gentry
Midlothian,TX
Overview
14
14
years of professional experience
Work History
Dispatch Supervisor
Sunset Logistics
09.2021 - Current
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies with 12 supplier loading facilities and 57 delivery locations daily according to all DOT safety regulations.
- Enhanced team productivity by providing ongoing training and support to 3 dispatchers staff members.
- Optimized truck utilization with effective inventory management of 34 different locations while allocating and prioritizing tasks for all equipment.
- Improved customer satisfaction, maintaining timely communication with drivers, plant foreman and procurement contractors regarding updates or changes in delivery status.
- Developed comprehensive performance reports through KPIs for contracted customers while identifying areas for improvement and growth opportunities.
- Streamlined order fulfillment, creating a schedule for 70 plus company drivers and owner operators ensuring timely delivery of cement to customers through close collaboration with sales teams and transportation partners.
ORDER MANAGEMENT COORDINATOR
LafargeHolcim
01.2017 - 09.2021
- Processed 150 plus daily orders and entered into SAP and ORA program for tracking, maintaining, monitoring and reporting
- Mastered company sales and order management processes serving as a reliable point-of-contact for external carriers and customers. Answering various questions, receiving 75 plus incoming calls and numerous emails to verify clear and complete communication amount involved parties
- Learned company products and services and communicated effectively with internal and external customers regarding actual and potential sales
- Initiated and conducted ongoing conference calls with sales to confine order management met or exceeded customer expectations
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to the products and services of the company
- Maintained accurate billing/invoicing records of all transactions, ensuring data integrity through customer returns/diversions in the order management software program
AREA MANAGER
Belo Tank Xpress
10.2009 - 01.2017
- Implemented training initiatives to coach drivers on best practices and protocols for enhanced profitability
- Supervised 40 plus drivers, ensuring optimal productivity for daily operations including driver logs and HOS in compliance with all DOT regulations being met
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time
- Promoted positive customer service experiences by promptly resolving conflicts
- Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement to establish drivers and truck utilization to maximum potential
- Provided excellent service with great attention to detail to customers when face-to-face or through phone conversations
- Efficiently handled any payroll discrepancies with employees
- Gathered bill of ladings to prepare weekly payroll data to ensure accurate invoicing and assisted with month-end closing procedures
- Onboarded new drivers by collaborating with customers on future projects and market peak seasons
Education
Some College (No Degree) - Business Administration
Mountain View College
Dallas, TXSkills
- Resource Allocation
- Proficient in SAP,ORA,TMW,AS400,Peoplenet, Samsara,Simpro,Command
- Budget Controls
- Process Improvement
- Inventory Management
- Schedule/Route Planning Expertise
- Problem Solving
- Time Management/Adaptability
- Mentoring and Training
- Freight Transportation
- Leadership
- Logistics Management
Timeline
Dispatch Supervisor
Sunset Logistics
09.2021 - Current
ORDER MANAGEMENT COORDINATOR
LafargeHolcim
01.2017 - 09.2021
AREA MANAGER
Belo Tank Xpress
10.2009 - 01.2017
Some College (No Degree) - Business Administration
Mountain View College
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