Amber Gentry
Midlothian,TX
Overview
14
14
years of professional experience
Work History
Dispatch Supervisor
Sunset Logistics
Fort Worth, TX
09.2021 - Current
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies with 12 supplier loading facilities and 57 delivery locations daily according to all DOT safety regulations.
- Enhanced team productivity by providing ongoing training and support to 3 dispatchers staff members.
- Optimized truck utilization with effective inventory management of 34 different locations while allocating and prioritizing tasks for all equipment.
- Improved customer satisfaction, maintaining timely communication with drivers, plant foreman and procurement contractors regarding updates or changes in delivery status.
- Developed comprehensive performance reports through KPIs for contracted customers while identifying areas for improvement and growth opportunities.
- Streamlined order fulfillment, creating a schedule for 70 plus company drivers and owner operators ensuring timely delivery of cement to customers through close collaboration with sales teams and transportation partners.
ORDER MANAGEMENT COORDINATOR
LafargeHolcim
Midlothian, TX
01.2017 - 09.2021
- Processed 150 plus daily orders and entered into SAP and ORA program for tracking, maintaining, monitoring and reporting
- Mastered company sales and order management processes serving as a reliable point-of-contact for external carriers and customers. Answering various questions, receiving 75 plus incoming calls and numerous emails to verify clear and complete communication amount involved parties
- Learned company products and services and communicated effectively with internal and external customers regarding actual and potential sales
- Initiated and conducted ongoing conference calls with sales to confine order management met or exceeded customer expectations
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to the products and services of the company
- Maintained accurate billing/invoicing records of all transactions, ensuring data integrity through customer returns/diversions in the order management software program
AREA MANAGER
Belo Tank Xpress
Conroe, TX
10.2009 - 01.2017
- Implemented training initiatives to coach drivers on best practices and protocols for enhanced profitability
- Supervised 40 plus drivers, ensuring optimal productivity for daily operations including driver logs and HOS in compliance with all DOT regulations being met
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time
- Promoted positive customer service experiences by promptly resolving conflicts
- Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement to establish drivers and truck utilization to maximum potential
- Provided excellent service with great attention to detail to customers when face-to-face or through phone conversations
- Efficiently handled any payroll discrepancies with employees
- Gathered bill of ladings to prepare weekly payroll data to ensure accurate invoicing and assisted with month-end closing procedures
- Onboarded new drivers by collaborating with customers on future projects and market peak seasons
Education
Some College (No Degree) - Business Administration
Mountain View College
Dallas, TXSkills
- Resource Allocation
- Proficient in SAP,ORA,TMW,AS400,Peoplenet, Samsara,Simpro,Command
- Budget Controls
- Process Improvement
- Inventory Management
- Schedule/Route Planning Expertise
- Problem Solving
- Time Management/Adaptability
- Mentoring and Training
- Freight Transportation
- Leadership
- Logistics Management
Timeline
Dispatch Supervisor
Sunset Logistics
09.2021 - Current
ORDER MANAGEMENT COORDINATOR
LafargeHolcim
01.2017 - 09.2021
AREA MANAGER
Belo Tank Xpress
10.2009 - 01.2017
Some College (No Degree) - Business Administration
Mountain View College