AMBER GEORGE
Littleton,NC
Summary
Engaging and effective Healthcare Operations leader with proven track record in optimizing practice operations and improving patient care outcomes. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Business acumen and ability to translate the mission and goals to achieve year over year financial growth with focus on team engagement and retention, service and quality metrics, and process improvement opportunities. Skilled in strategic planning to include development and execution of sales and growth plans. P & L responsibility for multi-million dollar budgets annually. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Practice Manager
Rural Health Group
03.2023 - Current
- Oversee and direct operations for 4 Primary Care locations to include clinical, administrative, and provider staff.
- Responsible for 53 FTE's
- Consult on RHG’s committee of Cultural Excellence Advisors as the organization intends to reshape their vision and execution strategies for improving staffing engagement and patient satisfaction with special emphasis on under-served populations
- Identify intrinsic motivators that impact staff alignment with mission
- Enhance training programs
- Create competency documentation
- Streamline intake processes to increase provider efficiency and quality of patient visits
Administrator
Outpatient Imaging Affiliates, Inc.
12.2014 - 10.2022
- Company Overview: corporate headquarters Franklin, TN dba Cardinal Points Imaging of the Carolinas
- Inspires and builds harmonious and rewarding atmosphere that connects associates to their purpose, thus executing mission of the business and achievement of goals. YOY increase in staff satisfaction and engagement scores achieved annually from 2018 to 2022
- Coordinates regular training for staff and center level leaders, including competencies, in-services, professional development, leadership training.
- Oversee, develop and implement programs and strategies which ensure proper staffing levels, recruitment, orientation and onboarding, and performance evaluations. Responsible for 76 budgeted FTE’s annually and over 110 employees
- Provide regular, timely and meaningful performance feedback to direct reports during regular meetings & the evaluation process and ensure the same from all second line leaders for consistency.
- A Passion for People
Director of Clinical Operations
Outpatient Imaging Affiliates, Inc.
01.2007 - 12.2014
- Company Overview: corporate headquarters Franklin, TN dba Cardinal Points Imaging of the Carolinas
- Achieved 99th percentile Press Ganey Patient Satisfaction scores Q32019 and Q22022. Maintained minimum of 95th percentile ranking from 2017 to 2022
- Sharpens team members ability to anticipate and exceed service expectations for patients, customers, and visitors. Empowers others to creatively tailor improvement strategy for opportunities to eliminate care gaps and fulfill needs.
- Continuously monitors the effectiveness of implemented programs and strategies to ensure the achievement of desired outcomes.
- Leads root cause analyses
- Drives process improvement exercises to improve outcomes
- Service Based Mindset
Clinical Manager
Outpatient Imaging Affiliates, Inc.
01.2005 - 01.2007
- Company Overview: corporate headquarters Franklin, TN dba Cardinal Points Imaging of the Carolinas
- Chairs Compliance and Quality Metrics Committee through process improvements to achieve targeted outcomes. Extensive experience with FDA, MQSA, ACR, MCR surveys and inspections. Achieved excellent inspection results annually, and received compliments from MQSA and ACR inspectors on quality and organization of materials presented for oversight and review.
- Ensures operations compliance with applicable accreditation, regulatory, and safety standards.
- Ensures all equipment and service operations are fully maintained and properly functioning as part of quality assurance program
- Quality is Key
Lead Mammography Technologist
Outpatient Imaging Affiliates, Inc.
10.2003 - 01.2005
- Company Overview: corporate headquarters Franklin, TN dba Cardinal Points Imaging of the Carolinas
- Achieved 7.5% YOY growth in COVID economy 2021-2022
- Achieved 14% YOY growth from 2018-19 earning maximum bonus potential
- Achieved 11% YOY growth from 2017-18
- Works collaboratively with senior leadership in preparation and development of annual budget by overseeing the projection of volume, staffing & capital expenditure needs
- Executes annual budgets in fluid and highly dynamic environment.
- Effectively control variable costs through inventory management, creative staffing models, and third-party vendor partnerships.
- Fiscal Responsibility
Mammographer
Wake Radiology
06.1998 - 10.2003
- Reviewed physicians' orders to assess patients' medical imaging needs and operated radiologic equipment to capture mammographic images.
- Developed and labeled diagnostic images and films in accordance with established quality standards.
- Fostered relationships with patients to minimize patient anxiety and distress and enhance cooperation to achieve optimal outcomes.
- Maintained inventory and supply levels for department film and other medical items.
- Maintained equipment and all quality control testing and documents for required annual compliance and inspections.
- Performed required MQSA tracking of patient diagnosis outcomes, preparing annual reports for Lead Interpreting Physician and inspectors
- Participated in annual departmental FDA and MQSA regulatory inspections; prepared all required compliance documentation and quality control tracking
Education
Associate of Applied Science - Radiography
Fayetteville Technical Community College
Fayetteville, NCSkills
- Employee Engagement & Retention Strategies
- Relationship Building and Staff Management
- Service & Quality based Operations Management
- Schedule Management
- Provider Productivity
- Workflow management
- Policy implementation
- Process Improvement
- Regulatory Compliance and Accreditation
- Sales Based Growth Strategy
Accomplishments
- 2023 Champion of Staff Engagement
- 2020 AHRA Award for Excellence Recipient
- 2014 Achieved AHRA's Certified Radiology Administrator credential (CRA)
Certification
- 1995 American Registry of Radiologic Technologists-Mammography Certification RT-R(M)
- 1994 American Registry of Radiologic Technologists-Radiography Certification RT-(R)
Timeline
Practice Manager
Rural Health Group
03.2023 - Current
Administrator
Outpatient Imaging Affiliates, Inc.
12.2014 - 10.2022
Director of Clinical Operations
Outpatient Imaging Affiliates, Inc.
01.2007 - 12.2014
Clinical Manager
Outpatient Imaging Affiliates, Inc.
01.2005 - 01.2007
Lead Mammography Technologist
Outpatient Imaging Affiliates, Inc.
10.2003 - 01.2005
Mammographer
Wake Radiology
06.1998 - 10.2003
Associate of Applied Science - Radiography
Fayetteville Technical Community College
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