Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Amber Gibson

Zionsville,IN

Summary

Product Configuration Analyst at Convey Health Solutions, leveraging skills in configuration and client relationship management to enhance product design and drive strategic initiatives. Passionate about delivering exceptional client experiences and fostering collaboration across teams to achieve project success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Product Configuration Analyst, Operations Management

Convey Health Solutions
06.2023 - Current
  • Company Overview: Convey Health Solutions is a company that specializes in providing healthcare solutions and services
  • Collaborate closely with the Client Services, Product, and IT Development teams in planning and execution of strategic objectives
  • Responsible for analyzing product design changes to determine the effect on the end-product design and function
  • Provide guidance and leadership in the implementation and maintenance of workflows and processes
  • Document and keep track of changes in Jira system
  • Review released engineering change data to ensure adherence to configuration management procedures and policies

Manager, Client Services

Convey Health Solutions
04.2022 - 06.2023
  • Company Overview: Convey Health Solutions is a company that specializes in providing healthcare solutions and services
  • Serve as primary contact for clients
  • Identify, define, and manage client onboarding and implementation activities
  • Liaise with internal department to ensure client needs are fulfilled effectively
  • Investigate and respond to client inquiries with timely and accurate delivery of resolutions and resolve escalated client problems or disputes in a professional manner
  • Interface with clients and internal departments surrounding business and technical requirements of the software solution
  • Conduct annual business reviews to ensure client satisfaction with the services provided
  • Prepare reports, presentations, change orders and other deliverables as requested by clients and management
  • Delivery of system training to clients and internal staff
  • Establish annual strategic direction of the account, including cross sell strategy and overall improvement strategies
  • Assist in implementation of software solution enhancements to improve client experience and overall satisfaction

Operations Manager

BroadPath Healthcare Solutions
03.2020 - 04.2022
  • Company Overview: BroadPath Healthcare Solutions is a company that provides healthcare services and solutions
  • Responsible for overseeing and monitoring the daily activities of multiple projects and ensuring all deadlines are met
  • Organizing and conducting team/client meetings
  • Responsible for the overall direction, coordination, and evaluation of each project
  • Lead and direct the project’s supervisor with conducting performance reviews for the teams, identifying any weakness and offering coaching and mentoring staff who require it
  • Building and maintaining strong relationships with clients to meet requested needs
  • Investigate and resolve all client issues

Education

Biology -

IUPUI
Indianapolis, IN
01-2019

Skills

  • Java
  • React
  • SQL
  • HTML/CSS
  • NodeJS
  • Python Django

Certification

Software Engineering

Personal Information

Title: Product configuration analyst

Timeline

Product Configuration Analyst, Operations Management

Convey Health Solutions
06.2023 - Current

Manager, Client Services

Convey Health Solutions
04.2022 - 06.2023

Operations Manager

BroadPath Healthcare Solutions
03.2020 - 04.2022

Biology -

IUPUI

Similar Profiles

CREATE PROFILE
Amber Gibson