Amber Giesecke
Alvin
Summary
Highly motivated employee with a strong work ethic and a desire to take on new challenges. Possesses adaptability and exceptional interpersonal skills to effectively work with others and contribute to a positive team dynamic. Adept at working unsupervised, demonstrating the ability to take initiative and complete tasks independently. Proven track record of quickly mastering new skills, enabling contribution to the success of any organization.
Overview
5
5
years of professional experience
Work History
Audiology Technician
Dr. Terry D Snook
06.2024 - 02.2025
- Supported office efficiency by scheduling appointments, managing phone lines, and updating patient information in electronic health records systems.
- Streamlined clinic operations by maintaining organized records of patient appointments, test results, and treatment plans.
- Continually expanded knowledge within the field through participation in professional development courses or workshops related to audiology.
- Ensured timely ordering of supplies needed for testing procedures while adhering to budget constraints.
- Maintained strong relationships with hearing aid manufacturers to stay informed about new products or advancements in technology relevant to our clients'' needs.
- Provided thorough training to patients on the proper use, care, and maintenance of their hearing devices for optimal performance.
- Increased accessibility for patients by maintaining and repairing assistive listening devices such as hearing aids, cochlear implants, and FM systems.
Optometric Technician
Dr. Brian Shandley
01.2021 - 06.2024
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments
- Cleaned and performed minor maintenance on examination equipment and glasses
- Sent patient prescriptions to pharmacies and scheduled future appointments
- Assisted with lens and glasses creation and packaging
- Assisted patients in finding correct medications, eyeglasses and contact lenses
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function
Customer Service Representative
Lowe's Home Improvement
04.2020 - 01.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffuse tense situations
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Consulted with customers to resolve service and billing issues
Education
High School Diploma -
Columbia High School
West Columbia, TX05.2019
Skills
- Appointment Setting
- Paperwork Management
- Customer Education
- Payment Collection
- Experience in Microsoft / Excel
- Insurance Processing
- Patient Recordkeeping
- Contact Lens Evaluation
- Customer Service Abilities
- Hearing aid verification
- Visual field testing
- Call center experienc
- Professional telephone demeanor
- Hearing aid orientation
- Supply restocking
- Teamwork
Training
Onsight Training with Optometry Equipment, Dr. Brian Shandley's Office
Timeline
Audiology Technician
Dr. Terry D Snook
06.2024 - 02.2025
Optometric Technician
Dr. Brian Shandley
01.2021 - 06.2024
Customer Service Representative
Lowe's Home Improvement
04.2020 - 01.2021
High School Diploma -
Columbia High School
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