Summary
Overview
Work History
Education
Skills
Timeline
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Amber Gildeleon

Bluffdale

Summary

Dynamic and dedicated professional with experience at all different kinds of jobs, excelling in customer service and team collaboration. I have ability to maintain a positive environment. Skilled in problem-solving and technology, enhancing customer satisfaction through efficient service and effective communication. Committed to creating safe, engaging spaces for everyone.

Overview

8
8
years of professional experience

Work History

Child Caregiver

Self Employed
02.2023 - Current
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Collaborated with parents to develop individualized care plans addressing specific needs of their children.
  • Assisted with homework completion, reinforcing subject matter comprehension and academic success.

Barista

Starbucks
06.2018 - 05.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Cell Phone Technician

Cellairs
01.2017 - 05.2018
  • Collaborated with team members to quickly resolve complex technical problems for clients.
  • Installed new operating systems in Type and Type devices.
  • Streamlined repair processes for improved service turnaround times, utilizing advanced diagnostic tools.
  • Stayed current on industry trends and emerging technologies to better assist customers with device issues.
  • Documented repair procedures meticulously to ensure consistency in service quality across the team.
  • Trained new employees on repair techniques and best practices, fostering a knowledgeable work environment.
  • Educated customers on proper device care and usage to minimize future repairs or malfunctions.
  • Managed inventory of replacement parts, ensuring timely repairs and minimizing customer wait times.
  • Enhanced customer satisfaction by efficiently diagnosing and repairing cell phone issues.

Education

High School Diploma -

Pioneer Highschool For The Performing Arts
American Fork Utah
05.2018

Skills

  • Cleaning and sanitizing
  • Hygiene and cleanliness
  • Schedule management
  • Social skills teaching
  • Technology-savvy
  • Behavior modeling
  • Patience and tact
  • Healthy environments
  • Reading skills
  • Time management
  • Friendly and respectful
  • Punctual and reliable
  • Coordination and teamwork
  • Problem-solving

Timeline

Child Caregiver

Self Employed
02.2023 - Current

Barista

Starbucks
06.2018 - 05.2019

Cell Phone Technician

Cellairs
01.2017 - 05.2018

High School Diploma -

Pioneer Highschool For The Performing Arts

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Amber Gildeleon