Amber Gill
Sutherlin,OR
Summary
Long time employee at Wells Fargo & Company, skilled in fraud detection and enhancing operational efficiency. Excels in cross-functional communication and problem-solving, driving positive outcomes and team performance. Demonstrated ability to manage complex financial transactions with precision and reliability, ensuring quality customer service and accuracy. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Lead Fraud & Claims Operations Representative
Wells Fargo & Company
08.2013 - Current
- Enforce safety, security, quality and performance procedures, rules and requirements.
- Resolved complex financial problems utilizing critical thinking skills and resources
- Supported center operations by providing floor support and coaching to peers and new hires, improving overall team performance.
- Answer a high volume of calls while maintaining quality standards in the call and resolving complex banking issues
- Assist High value clients and giving them some of the highest quality and care
- Detect fraudulent checks deposits and take the necessary action to prevent risk to the bank
- Approve or deny accounts to be closed down for reasons of protecting the bank
- Maintain a quality of standard and performance metrics and maintain professionalism at all times
- Follow all banking regulations and rules
- Input complex data info into computer systems and use system and resources to view checks and make decisions
- Work independently to make critical decisions and with little guidance, using all resources, knowledge and teamwork
Sales Cashier
Ludemans
08.2012 - 08.2013
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Assisted coworkers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained store presentation and managed the care of live poultry, ensuring a clean and welcoming environment for customers.
- Answering phones for the store, and answering any questions that the customer may have
- Advertising on social media sites for the store
Education
No Degree - Medical Assistant
Lane Community College
Eugene, OR06.2012
GED -
Roseburg High School
Roseburg, OR03.2007
Skills
- Cross-Functional Communication
- Customer Service
- Multitasking
- Decision-Making
- Time Management
- Attention to Detail
- Task Prioritization
- Teamwork and Collaboration
- Relationship Building
- Analytical Thinking
- Active Listening
- Account Maintenance
- Excellent Communication
- Financial Transactions
- Problem-Solving
- Reliability
- Fraud detction
Timeline
Lead Fraud & Claims Operations Representative
Wells Fargo & Company
08.2013 - Current
Sales Cashier
Ludemans
08.2012 - 08.2013
No Degree - Medical Assistant
Lane Community College
GED -
Roseburg High School