Amber Gilman
San Clemente,CA
Summary
Highly organized and results-oriented individual Experienced in working within fast-paced environments An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes Skill Profile Accomplished, results-oriented business professional with proven track record of success in providing strong administrative support in multi-functional disciplines. Excellent prioritization and interpersonal skills with the ability to achieve and exceed goals under tight time constraints in a fast-paced environment. Solid background in executive administration, human resources administration, database management, project coordinator, operations and customer services.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Head Coach
Orangetheory Fitness
San Clemente, CA
07.2023 - Current
- Conducted skill development sessions for players of all abilities.
- Organized and managed rosters, schedules.
- Managed staff of coaches to ensure proper coaching techniques were being used in class sessions.
- Provided feedback on coach performances.
- Prepared detailed reports on individual coaches progress.
- Ensured compliance with Orangetheory policies.
- Responsible for payroll, coaching certifications, and all class schedules.
- Point of contact for member feedback.
- Monthly meetings and training for all coaching and front desk staff.
- Maintained a strong relationship with the studio manager and owners.
- Help build attendance, retain current clientele, and achieve monthly sale/revenue goals.
- Perform weekly check of equipment and facilities in workout room for proper function. Notify equipment vendors of necessary repairs.
Executive Administrative Assistant
Parker Aerospace Fluid Systems Division
08.2007 - 01.2017
- Coordinate extensive domestic and international travel for General Manager and all 14 executive staff leaders, including travel arrangements such as flights, hotels, and ground transportation
- Managed a high-volume workload within a deadline-driven environment
- Email management, calendaring and scheduling in Lotus Notes for large and small groups
- Coordinate and prioritize daily calendar and appointments
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
- Expense reports and general office activities
- Set up and coordinate meetings and training classes by producing documents, creating presentations in Power Point, arranging catering, obtaining rooms, coordinating all on-site logistics, and transcribing minutes
- Support all Executive Staff members within FSD and other divisions
- Managed and maintained the department’s data base and Sharepoint web site
- Compose written correspondence and handle incoming and outgoing electronic communications
- Answer and screen executive calls
- Coordinates exempt and non-exempt performance review process
- Assists in the safety effort for facility
- Interact with internal and external customers and suppliers
- Resolve sensitive and difficult complaints and inquiries
- Plan and organize division quarterly communication meetings and off-site group activities
- Assesses associate morale and identifies appropriate timing for activities and events, as well as provides input on topics for division-wide and building-wide meetings
- Lead four HR steering committees across multiple divisions and groups across Parker Aerospace
- Communications
- Annual Celebration
- Travel and Expense
- Monthly Employee Activities.
Executive Administrative Assistant
Valeant Pharmaceuticals International (corporate office)
01.2007 - 08.2007
- Coordinated travel for Board of Directors and Executive staff, planning meetings, and formatting presentations
- Calendaring and scheduling in Outlook
- Heavy administrative tasks
- Catering, party planning, and heavy administrative tasks
- Expense reports for Board of Directors and Chief Governance Officer
- Database administration, data entry, recording keeping, filing, mailing, and general office activities.
Administrative Coordinator/Operations
Aussie Pet Mobile Inc. (corporate office)
08.2005 - 01.2007
- Coordinated the development of our companies first Help Desk
- I currently handle over 40 calls and over 60 emails a day
- Became the lead "go-to" person
- Database and Intranet administrator
- Coordinates all national and international bi-monthly training
- Calendaring and scheduling in Outlook
- Manages all promotional and uniform items
- Handles daily franchisee support.
Administrative Assistant/Sales Support
The Bogdan Company
05.2001 - 06.2005
- Packaging, shipping and receiving of products
- Heavy data entry and HTML editing
- Preparation of correspondence
- Heavy calendaring and scheduling in Outlook
- Development of database
- Managing delivery of materials to multiple vendors
- Other administrative tasks as required.
Education
Contracts Management Certification -
UCI Extension
08.2015
Bachelor’s Degree Business Administration -
University of Phoenix
03.2013
General Education -
Saddleback Community College
12.2010
Computer Programming Certification -
Computer Learning Center
01.1997
Skills
- Administrative support
- Prioritization
- Interpersonal skills
- Executive administration
- Human resources administration
- Database management
- Project coordinator
- Operations
- Customer services
- Skill-building
- Recruitment and development
- Special events planning
- Community Engagement
- Staff Development
- Equipment Maintenance
- Performance Improvements
- Team Management
Skillprofile
Accomplished, results-oriented business professional with proven track record of success in providing strong administrative support in multi-functional disciplines. Excellent prioritization and interpersonal skills with the ability to achieve and exceed goals under tight time constraints in a fast-paced environment. Solid background in executive administration, human resources administration, database management, project coordinator, operations and customer services.
Certification
- AFAA Personal Trainer Certified
- Group Fitness Certified
- AED / CPR Certified
References
References available upon request.
Timeline
Head Coach
Orangetheory Fitness
07.2023 - Current
Executive Administrative Assistant
Parker Aerospace Fluid Systems Division
08.2007 - 01.2017
Executive Administrative Assistant
Valeant Pharmaceuticals International (corporate office)
01.2007 - 08.2007
Administrative Coordinator/Operations
Aussie Pet Mobile Inc. (corporate office)
08.2005 - 01.2007
Administrative Assistant/Sales Support
The Bogdan Company
05.2001 - 06.2005
Contracts Management Certification -
UCI Extension
Bachelor’s Degree Business Administration -
University of Phoenix
General Education -
Saddleback Community College
Computer Programming Certification -
Computer Learning Center