Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Awarded third place in the Skills Usa Competition for cutomer service (2024)
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Amber Gilpatrick

Somersworth,NH

Summary

Energetic and personable professional with extensive experience in roles that necessitate significant customer interaction and relationship development. I possess a thorough understanding of sales principles and customer service methodologies, which are essential in fostering client loyalty and satisfaction. My effective communication skills allow me to engage with diverse clientele, while my strong organizational abilities enable me to manage multiple tasks efficiently. I am dedicated to enhancing positive customer experiences by providing tailored solutions and support, and I consistently strive to achieve and exceed the sales objectives set by the organization.

Overview

3
3
years of professional experience

Work History

Sales Associate

Gap Factory
06.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Team Member

Dominos's Pizza
12.2022 - 06.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Barista

Aroma Joes
06.2022 - 12.2022
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

No Degree - Psychology / Liberal Studies

Southern Maine Community College
South Portland, ME

Noble High School
North Berwick, ME
06-2024

High School Diploma -

Sanford Regional Technical Center
Sanford, ME
06-2024

Skills

  • Service excellence
  • Cross-functional teamwork
  • Prioritization and scheduling
  • Effective troubleshooting skills
  • Active listening
  • Proficient in handling concurrent responsibilities
  • Experienced in operating POS systems
  • Timely project completion
  • Approachable professional attitude

Accomplishments

  • Awarded “Employee of the Month” in 2024


Timeline

Sales Associate

Gap Factory
06.2023 - Current

Team Member

Dominos's Pizza
12.2022 - 06.2023

Barista

Aroma Joes
06.2022 - 12.2022

No Degree - Psychology / Liberal Studies

Southern Maine Community College

Noble High School

High School Diploma -

Sanford Regional Technical Center

Awarded third place in the Skills Usa Competition for cutomer service (2024)

I was sent to the SkillsUSA Competition by the Sanford Regional Technical Center (SRTC) while participating in the Academy of Business Program. I competed under the section Customer Service, and I got awarded 3rd place out of at least 50 other contestants. 

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