Amber Gissara
Indianapolis,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Finish Line Shoe Store
04.2022 - 09.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
ANTHEM Health Services
01.2013 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Classroom Assistant
Steppingstone Ministry
01.2000 - 12.2012
- Enhanced student comprehension by utilizing visual aids and hands-on activities in the classroom.
- Assisted teachers in managing class behavior, resulting in a more focused learning environment.
- Supported students with special needs, ensuring their full participation in classroom activities.
- Collaborated with teachers to develop lesson plans that catered to diverse learning styles.
- Provided feedback on student performance, helping teachers identify areas for improvement.
- Implemented differentiated instruction techniques for students who needed additional support or challenge.
- Assisted in the planning and execution of field trips and other experiential learning opportunities for students.
- Established positive relationships with students, fostering a supportive and inclusive classroom community.
Education
High School Diploma -
Arsenal Technical High School
Indianapolis, IN06.1986
Skills
- Account Updating
- Appointment Scheduling
- Data Entry
- Complaint Resolution
- Product Knowledge
- Consultative Sales
- Paperwork Processing
- Call Management
- Scheduling
- Customer Service
- Microsoft Excel
- Complaint Handling
- Research
- Brand Representation
- Call Center Experience
- Reading Comprehension
- Active Listening
- Follow-Up Skills
- Call Center Operations
- Customer Education
- Payment Processing
- Live Chat Support
- Order Fulfillment
- Customer Relations
- Documentation
Timeline
Customer Service Representative
Finish Line Shoe Store
04.2022 - 09.2024
Customer Service Representative
ANTHEM Health Services
01.2013 - 01.2024
Classroom Assistant
Steppingstone Ministry
01.2000 - 12.2012
High School Diploma -
Arsenal Technical High School
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